Patient Services Specialist - Oncology; PRN

Patient Services Specialist - Oncology (PRN)

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Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients to ensure high quality, patient-centered care. Duties include patient relations, check‑in and check‑out, scheduling, insurance verification and answering phones.

• Assists with patient relations, check‐in or check‐out, scheduling, insurance verification, and answering phones.
• Arranges follow‑up visits and referral appointments.
• Collects and verifies insurance information and verifies patient demographics and enters changes into computer system.
• Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May discuss financial arrangements with patients.
• Receives and directs phone calls, assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences, empathetic, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Comfortable working in a fast paced, constantly changing and stressful environment.

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note:

Benefits may vary based upon position type and/or level.

• Education:
  
  H.S. Diploma/GED Equivalent
• Experience:
  
  Less than 1 Year of Experience

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care

College Station, TX $17.00-$19.00 1 month ago