Director of Medical Services

Position Summary The Director of Medical Services, Population Health & Clinical Informatics partners with the Chief Medical Officer (CMO) to oversee day-to-day provider operations across HealthPoint's 11 clinics in 8 counties. The role provides provider operational leadership, provider support, and clinical workflow oversight while leading value-based care performance, population health initiatives, and clinical informatics optimization. This structure enables the CMO to maintain focus on strategic clinical leadership, medical staff governance, and organization-wide priorities.

The position is open to Advanced Practice Providers (Nurse Practitioners and Physician Assistants) and physicians. It does not carry independent medical staff governance authority, including credentialing, privileging, or chairing medical staff meetings. Those responsibilities remain with the CMO and designated physician leadership in accordance with HealthPoint's medical staff bylaws.

Essential Duties & Responsibilities Medical Services Oversight Serve as the CMO's primary operational point of contact across clinic sites, addressing day-to-day clinical workflow issues, including provider staffing gaps, coverage needs, scope-of-practice questions, protocol adherence, and barriers to efficient patient care delivery.

Standardize clinical protocols and practice guidelines across sites, monitor adherence, and escalate systemic issues to the CMO.Coordinate with site medical directors and lead providers to promote consistent clinical operations across the network.

Support provider coverage planning and scheduling policies across sites in coordination with clinic operations leadership.

Provider Support & Supervision Supervise and mentor Advanced Practice Providers across the clinic network, providing day-to-day operational guidance, coaching, and support.

Support new provider onboarding, including orientation, workflow training, and EHR proficiency, in coordination with, and not in place of, formal credentialing and privileging processes.

Serve as a resource for providers navigating provider operations questions and escalate medical governance matters to the CMO, as appropriate.

Quality & Compliance Support Support the Chief Nursing Officer's clinical quality and Uniform Data System (UDS) measure work at the point of care by helping operationalize quality committee decisions across sites.

Collaborate with clinical team and pharmacy team for HRSA scope-of-project and 340B matters affecting day-to-day site operations, such as service or site changes, while routing regulatory ownership to Compliance.

Identify and escalate clinical risk, patient safety, or compliance concerns to the CMO and Chief Nursing Officer, as appropriate.

Operational Representation of the CMOWhen delegated by the CMO, represent provider leadership at site-level, community, or external partner meetings, including relevant collaboration work streams.

Coordinate with Finance and Human Resources on provider staffing and related administrative matters.

Provide the CMO with timely insight into operational trends, risks, and opportunities across sites to inform strategic and organizational planning.

Value-Based Care Management Serve as HealthPoint's operational provider lead for value-based care (VBC) contracts, collaborating closely with Finance on financial modeling, risk and upside tracking, and contract renewal timelines.

Coordinate with Legal on VBC contract terms, attribution methodology, and compliance obligations, escalating contract issues to outside counsel through established organizational processes, as needed.

Review VBC performance data and reconcile payer-reported results with internal data, identifying and escalating discrepancies before reporting deadlines.

Prepare and present VBC performance reports to payers and, as requested, to the CMO, Chief Executive Officer, and Board.

Translate payer-specific VBC quality measures for clinical teams when definitions differ from UDS or internal measures, in coordination with the Chief Nursing Officer's quality team.

Monitor attribution lists and ensure clinical and operations teams understand which patients are attributed to each contract.

Population Health Support risk stratification to identify high-risk and high-utilizer patients using EHR, claims, and other available data sources.

Collaborate to support care management programs for chronic disease management, complex care coordination, and post-hospital transitional care in partnership with…