Front Office Supervisor

Overview

Front Office Supervisor at Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. We are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our People First culture emphasizes employee development, benefits, and building meaningful relationships.

Texas A&M Hotel and Conference Center, managed by Pyramid Global Hospitality. 250 guest rooms, 23 flexible meeting rooms, and 35,000 sq ft of meeting space. We offer a comprehensive benefits package and opportunities for career growth.

The Front Office Supervisor oversees all Front Office, Reservations, and Guest Services operations, ensuring customer satisfaction, financial performance, and positive team member relations.

• $16/hr., paid biweekly; opportunity to cross-train and earn $18/hr
• Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties

• Full-Time: 30 - 40 hours per week, depending on hotel business forecast
• Working days and shift times fluctuate based on business levels

• Supervise training of Front Office, Reservations, and Guest Services team members and motivate them to perform effectively
• Maintain operating and training manuals
• Ensure compliance with all systems, control policies, and procedures
• Support Human Resources functions for staff, including hiring, training, scheduling, and performance evaluation
• Assume Manager on Duty shifts when necessary
• Develop and maintain open communication within the department and with other departments
• Resolve guest problems expediently and professionally; ensure exceptional guest service
• Delegate work equitably among staff
• Assist in covering front desk shifts when needed

• High school graduate or equivalent
• One year of work experience in a hotel preferred
• Pleasant phone demeanor
• Strong knowledge of basic computer functions; experience with Maestro or Purple Cloud front office systems preferred
• Positive and outgoing personality
• Cash handling experience preferred
• Excellent communication skills and ability to multitask
• Ability to work under pressure in a fast-paced environment
• Works well on a team but can also work independently when needed

• Mid-Senior level

• Full-time

• Other
• Hospitality

We are an equal opportunity employer. Referrals increase your chances of interviewing at Pyramid Global Hospitality. Apply BELOW