People and Culture Manager - Hotel

Passionate Hospitality Operations Leader dedicated to helping others enjoy success in the industry that shaped my life!

Join the team at The Hilton Hotel and Conference Center as our People and Culture Manager. If you are an experienced Human Resources professional, who has a passion for hospitality and supporting others, we want to talk!

The People & Culture Manager is responsible for leading all P&C functions at the hotel, ensuring full compliance with company policies, brand standards, and legal requirements. This role supports a positive work environment, drives talent initiatives, and partners closely with leadership to execute P&C strategies that align with organizational goals.

• Ensure compliance with all local, state, and federal employment laws, as well as company policies and procedures.
• Maintain accurate, organized, and confidential electronic and physical filing systems.
• Manage HRIS and payroll platforms (Adams Keegan/Workday), including bi-weekly payroll, off-cycle payroll, daily system maintenance, overtime reports, tip reporting, and benefits administration.
• Conduct reference checks, initiate background checks, and coordinate hiring approvals prior to extending employment offers.
• Prepare and maintain documentation related to employee relations matters, disciplinary actions, coaching, performance improvement plans, and investigations.
• Support compliance with compensation guidelines, budget requirements, and documentation for out-of-guideline compensation requests.

• Partner with department managers to develop staffing strategies, ensure consistent interviewing practices, and implement sourcing and recruitment plans.
• Assist in vetting candidates and building bench strength for all hotel departments.
• Serve as coach and facilitator to managers on selection procedures and effective interviewing.
• Host new hire events and lead onboarding initiatives to support a strong employee experience.
• Produce weekly recruiting recaps, uniform trackers, and other required staffing reports.

• Act as a key change agent on initiatives with high employee impact.
• Listen actively and communicate complex information clearly to ensure understanding.
• Guide and support associates in developing skills, growing professionally, and utilizing their strengths.
• Manage the Rock Star Employee Program, Employee Appreciation Budget, and Recruiting Tools Budget.
• Coordinate monthly celebrations, holiday events, awareness projects, and employee functions, including monthly rallies and Friday huddles.
• Lead the hotel’s annual engagement survey process, including planning, execution, and follow-up action plans.

• Participate in market-level succession planning activities.
• Provide coaching to managers and serve as a resource for performance management practices.
• Support continuous improvement by identifying proactive solutions to improve performance outcomes or reduce costs.
• Communicate regularly with the Regional Director of Human Resources to ensure alignment of strategies, goals, and initiatives.
• Assist the General Manager with hiring and training the Human Resources Coordinator.
• Ensure brand consistency and cohesive HR practices across all departments.
• Present innovative ideas to enhance employee programs, culture, and engagement.

• Prepare weekly, bi-weekly, and monthly HR and payroll reports, including:
• Weekly recruiting and pulse reports
• Weekly uniform tracking and tip reporting
• Bi-weekly payroll and overtime reports
• Monthly health benefits recap
• Manage daily HRIS tasks and maintain data accuracy.
• Perform other duties as assigned.
• Maintain regular and punctual attendance.

• Minimum of 3 years of experience in a Human Resources Manager role.
• Strong understanding of HR principles, including recruitment, onboarding, employee relations, training, documentation, evaluation, and termination.
• Broad knowledge of employment law at local, state, and federal levels.
• Excellent oral, written, and presentation communication skills.
• Ability…