Senior IT Professional II

** Job Title
** Senior IT Professional II
** Agency
* * Texas A&M University System Offices
** Department
* * IT Operations and Support
** Proposed Minimum Salary
** Commensurate
* * Job Location
** College Station, Texas
** Job Type
** Staff
* * Job Description
** The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, nine state agencies, and the RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.

The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP venter: additional voluntary tax deferred annuity (TDA) options;

tuition assistance; and wellness programs to promote work/life balance.
** Salary:**$7,000.00 - $7,500.00 per month commensurate with experience.
** Job Description

Summary:

** The Senior IT Professional II, as a member of the IT Operations & Support department, under general direction, provides technical leadership for administering multiple complex SaaS applications and other services and ensuring compliance with the unit's technical standards on behalf of the Texas A&M University System.
** Responsibilities:**  - Configure and maintain the LERMS and other SaaS applications (e.g., document management, workflow automation, collaboration tools).

- Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution.

- Manage user access, roles, and permissions in accordance with security policies.

- Support the implementation of SaaS applications and upgrades to existing systems.

- Collaborate with IT and business units to interface SaaS applications with other enterprise systems (e.g., ERP, Identity management, CRM).

- Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications.

- Assist in audits and reporting related to data access, retention, and system usage.

- Maintain system documentation, including configuration guides, standard operating procedures (SOPs) and change logs.

- Develop and deliver training materials and sessions for end-users.

- Evaluate system usage and user feedback to recommend enhancements. Stay current with industry trends and best practices in SaaS administration and records management.

- Coordinate and collaborate across work streams, departments and with external vendors as needed. Resolve and/or escalate issues in a timely manner.

- Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications.

- Participate in training and professional development sessions.

- Other duties as assigned.
*
* Education and Experience:

**  - Bachelor’s degree in applicable field or equivalent combination of education and experience.  - Eight years of related technology experience.
*
* Knowledge, Skills and Abilities:

**  - Excellent written communication, analytical, interpersonal, and organizational skills.

- Knowledge of Information Technology Service Management and Infrastructure Library (ITSM/ITIL) concepts and practices.

- Knowledge and experience with IT architecture, project management, change management, and quality assurance methodologies.

- Knowledge and experience in managing enterprise SaaS solutions and enterprise-level operations.

- Occasional travel and work outside scheduled hours.

- Ability to multi-task and work cooperatively with others.
** Registration, Certifications, and Licenses:**- Ability to pass the state and national fingerprint-based background check to obtain the Criminal Justice Information System (CJIS) Certification.
*
* Preferred Qualifications:

**
- Experience with administration of law enforcement records management systems (LERMS).  

- Experience with records retention schedules and compliance frameworks.  - Knowledge of scripting or automation tools (e.g., Power Shell, Python).  - ITIL or other relevant certifications.  - Criminal Justice Information System (CJIS) Certified.
** Other Requirements:
** Only complete applications will be considered for employment at The Texas A&M System Offices. Incomplete job application data could result in your application being rejected without an option to reapply. A cover letter and resume may be required in addition to a completed employment application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the…