Hardware Support Specialist Information Technology College Station, TX

Job Description

Interested in getting your start in robotics? In this role, you’ll play an important part in supporting and maintaining our Relo automated parts delivery robot, a cutting‑edge system designed to improve efficiency in automotive service departments. You’ll work side by side with customers and on‑site technicians to make sure Relo operates smoothly and reliably every day.

• Help troubleshoot and resolve hardware and software issues.
• Respond to support calls, identify problems, and document the solutions you find.
• Assist customers with questions and help address any factors that might affect Relo’s performance.
• Follow up to ensure customers are satisfied and everything is working as it should.

• Test and evaluate product updates and share feedback to improve Relo’s performance and reliability.
• Create and update support materials to help others troubleshoot more efficiently.
• Assist with repairs and maintenance of robots used in production and testing environments.

You’ll also travel to customer sites to install Relo robots, provide hands‑on training, and support both customers and internal teams in learning how to operate the system confidently.

This is a great opportunity for someone who enjoys technology, problem‑solving, and hands‑on work. If you’re ready to kick off your career in robotics, apply today!

• Experience in computer systems, robotics, technical support, or a related technical field.
• Associate’s degree or higher in a technical discipline.
• Excellent communication skills, both in person and by phone.
• Strong customer service and relationship‑building abilities.
• Solid mechanical troubleshooting skills.
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.

Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center.

We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non‑smoking environment.

Reynolds and Reynolds is an equal opportunity employer.