Senior IT Professional

Senior IT Professional I

Texas A&M University System Offices

IT Operations & Support

Commensurate

College Station, Texas

Staff

The System Offices is one of several system members within the Texas A&M University System representing one of the largest systems of higher education in the nation, with a network of 12 universities, a comprehensive health science center, eight state agencies, Texas A&M – Fort Worth and the Texas A&M - RELLIS Campus. The Texas A&M University System mission is to provide education, conduct research, commercialize technology, offer training, and deliver services for the people of Texas and beyond.

The System Offices, within the Texas A&M University System, provides an outstanding benefits package including, but not limited to: competitive health benefits; paid vacation, sick leave, and holidays; a defined benefit retirement plan to include an employer contribution through Teachers Retirement System of Texas (TRS); if applicable, a defined contribution retirement plan to include an employer contribution through an approved ORP vendor: additional voluntary tax deferred annuity (TDA) options;

tuition assistance; and wellness programs to promote work/life balance.

$5,500.00 - $6,500.00 per month commensurate with experience.

The Senior IT Professional I, as a member of the IT Operations & Support department, under general direction, provides technical oversight for administering multiple complex Saas applications and other services and ensuring compliance with the unit's technical standards on behalf of the Texas A&M University System.

• Configure and maintain SaaS applications (e.g., document management, workflow automation, collaboration tools).
• Monitor system performance, troubleshoot issues, and coordinate with vendors for resolution.
• Manage user access, roles, and permissions in accordance with security policies.
• Support the implementation of SaaS applications and upgrades to existing systems.
• Assist to develop and manage interfaces with internal and external systems to support core functionality of the applications managed (e.g., ERP, Identity management, CRM).
• Ensure data accuracy, retention, and compliance with records management policies and regulatory requirements for LERMS and other applications.
• Assist in audits and reporting related to data access, retention, regulatory requirements and system usage.
• Maintain system documentation, including configuration guides, standard operating procedures (SOPs) and change logs.
• Assist with developing and delivering training materials and sessions for end-users.
• Develop, maintain, and optimize reports and dashboards to support operational, compliance, and strategic decision-making across the organization.
• Collaborate with stakeholders to define reporting requirements for LERMS and other applications to deliver actionable insights using built-in reporting tools or external Bl platforms.
• Manage data exports, imports, and transformations to support business processes and integrations for LERMS and other applications.
• Participate in training and professional development sessions.
• Other duties as assigned.

• Bachelor's degree in applicable field or equivalent combination of education and experience.
• Five years of related technology experience.

• Knowledge of Information Technology Service Management and Infrastructure Library (ITSM/ITIL) concepts and practices.
• Knowledge and experience with IT architecture, project management, change management, and quality assurance methodologies.
• Knowledge and experience in managing enterprise SaaS solutions and enterprise-level…