IT Professional

IT Professional I# It's All Here - Working at Texas A&M## IT Professional IApply:
College Station, TX:
Full time:
Posted Today:
R-098358
** Job Title
** IT Professional I
** Agency
* * Texas A&M University
** Department
* * Technology Services - Strategic Alliances & Partners
** Proposed Minimum Salary
** Commensurate
* * Job Location
** College Station, Texas
** Job Type
** Staff
* * Job Description
**** A Glimpse of the job:
** The IT Professional I, under general direction, meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, applications, and/or database management. Performs unit-level support in multiple technical fields.

** Essential Duties and Tasks:
**** Resolution of Technical Problems
*** Confers with other personnel to resolve problems involving procedural and technical matters.
* Provides assistance in resolving hardware and software problems in coordination with vendor technical support.
* Researches technical problems and recommends appropriate solutions.
* Provides centralized computer support for on-campus and regional locations supported by the department.
* Researches, recommends, and resolves a wide range of technical and procedural issues for customers.
* Provides resource estimates and progress reports.
* Works with departmental staff to understand and define goals and objectives related to departmental technology needs.
* Recommends improvements to increase efficiency and enhance departmental operations.
* Ensures work is accurate and complies with departmental or project quality standards.  
** Workstation Support
*** Installs, configures, maintains, and upgrades workstation hardware and software.
* Moves and relocates equipment as needed.
* Provides training and guidance to departmental student workers on workstation support procedures.
* Investigates, troubleshoots, and resolves workstation and network issues.
* Recommends workstation upgrades as needed.
* Recommends specifications for workstation, peripheral, and hardware purchases.
* Monitors and maintains system security.  
** Estimates and Reports
*** Provides resource estimates and progress reports.  
** Compliance
* ** Ensures work is accurate and complies with departmental or project quality standards.
* Ensures compliance with applicable policies, rules, and procedures.  
** Data Security
*** Ensures the security of customer data and applications throughout all phases of production.  
** Professional Development
*** Participates in training and professional development activities.  
** Departmental Support
*** Participates in committees to develop technical standards and provide direction.
* Meets with customers and technical staff to determine information technology needs and requirements.
* Provides input for planning and budgeting processes.
* Performs other duties as assigned.  
** What you need to know
**** Salary:** $47,500 annually
** Special Instructions:
** A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.
** Other Factors:
This role is onsite in College Station, TX*
* ** Required

Education and Experience:

*** Bachelor's degree or equivalent combination of education and experience.
* Four months (1 semester) of student worker and/or customer service experience.  
*
* Preferred Qualifications:

*** Knowledge of Project Management fundamentals and ITIL fundamentals.
* Cross-disciplined IT skills, advanced IT skills, report writing skills, intermediate troubleshooting, client relations.  
** Knowledge, Skills, and Abilities:
*** Ability to multitask and work cooperatively with others.
* Must be able to work in a collaborative team environment.
* Strong interpersonal skills.
* Customer service experience.
* Experience configuring, administering,…