Counter & Inside Sales Representative

WAV, LLC is a premier technology and solutions distributor known for our comprehensive range of fiberand wireless broadband, LTE and
networking andWi-Fisolutions, tailored to meet the connectivity needs ofour customers. WAV is committed to bridging the digital divide and
connecting every American to the Internet.

We are an equal employment opportunity employer. All qualified applicants will receive consideration foret employment without regard to race,
color, religion,sex,national origin, disability status, protected veteran status or any other characteristic protected by law.

The Counter & Inside Sales Representative is afull-time, on-site sales position responsible for delivering responsive, knowledgeable service to
walk-in customers while supporting customers through phone,email, and other inside sales channels. The role identifies customer needs,
recommends appropriate products and solutions, prepares quotes, processes orders, resolves routine service needs, and follows upto support
customer satisfaction and sales growth.

This position is designed for an early-career candidate whois eager to learn the wireless
communications industry,develop expertise in wireless technology and WAV'sproduct lines, and build a career in sales. WAV provide straining
on products, systems, and internal processes.

• Greet and assist walk-in customers promptly,providing courteous, professional on-site sales support and product or service information
• Answer and manage inbound calls professionally,handle inquiries when appropriate, and direct callers to the correct department as needed
• Listen to and understand customer needs, identify appropriate products and services, and recommend related products and accessories
• Prepare quotes and process in-person and phone orders promptly and accurately, including applicable payments, pickup, or delivery arrangements
• Respond to customer emails and messages promptly,courteously, and respectfully
• Address customer inquiries and service issues,identify solutions, and elevate concerns asneeded
• Support WAV house accounts and provide responsive service to internal customers
• Maintain accurate customer, quote, order, and activity information in the CRM and ERP systems,including setting up complex orders
• Maintain a proficient understanding of internal systems and processes and participate in system enhancement testing efforts
• Contact manufacturers directly to obtain DDO/PEpricing updates as needed
• Develop and maintain knowledge of the product lines distributed by WAV
• Participate in Company and supplier training tobuild knowledge of the wireless communications industry, wireless technology, WAV product lines,sales processes, and customer service standards
• Collaborate with Sales, Customer Solutions,Operations, Warehouse, manufacturers, and other internal partners to fulfill customer needs
• Adhere to and promote the WAV Fundamentals
• Work toward established individual and team salesand service goals

• Maintain an organized, professional, and customer-ready counter area
• Perform other duties as directed by management

Toperform this job successfully, an individual must beable to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required; bachelor’s degree preferred. One to three years of customer service,retail, sales, warehouse counter, technology-related, orother relevant experience required, or an equivalent combination of education and experience. The…