Teller II - Collegeville PA;

Teller II – Collegeville PA (30 Hours)

Apply for the Teller II position at TD
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Work Location: Collegeville, Pennsylvania, United States.

Hours: 30 hours per week.

Pay: $21.50 – $26.75 USD per hour.

Line of Business: Personal and Commercial Banking Services.

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency, educating customers on TD's products and services or referring them to a partner for specialized solutions.

• Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a legendary customer experience in the store.
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer preferences with banking (when and how they want) and educates customers on self‑service/digital options that meet their needs.
• Acts as an advocate for the customer by conducting needs‑based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.
• Trains and acts as a mentor to new Tellers.
• Assists supervisors with daily duties as directed by Store leadership.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Verifies customers’ identities by following customer authentication policies & procedures.
• Balances cash drawers, Automated Teller Machines (ATMs) and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures/operations and guidelines.
• Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.
• Accountable for ensuring confidential customer information is securely stored throughout the day.
• Understands the importance of and follows dual control.
• Follows all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address and prevent fraud.
• Expected to complete all required in‑classroom training and online training by established due dates.

• High school diploma or GED.
• 1 year teller or cash handling experience preferred.
• Demonstrated Customer Service skills preferred.
• Ability to work weekends, evenings, holidays as scheduled.
• Strong organizational skills.
• Detail‑oriented.
• Ability to function in a fast‑paced and changing environment.
• Excellent communication skills macchina concise, clear and consistent.

• Never: 0%
• Occasional: 1‑33%
• Frequent: 34‑66%
• Continuous: 67‑100%
• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Frequent
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Occasional
• Standing – Continuous
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this…