Patient Service Representative

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Benefits/Perks
• Flexible Scheduling
• Competitive Compensation
• Careers Advancement

We are seeking a Patient Care Representative to join our team. The primary responsibility of the PSR is to ensure 100% customer satisfaction through a welcoming and attentive atmosphere, efficient operations, proficiency in handling insurance referrals and authorizations and strong communication with therapists treating patients in the clinic.

• Greet patients at check-in and ensure they are scheduled for future appointments, account balance is up to date and all insurance requirements are current.
• Answer phone calls from patients, and referral sources throughout the day.
• Complete new patient registration
• Complete Insurance/benefits verification, and present accurate PT benefits to the patient at Initial Evaluation.
• Run reports daily to ensure clinic is compliant with payer requirements including: prescriptions, Medicare plans of care and progress reports, authorizations, referrals, visit restrictions, medical necessity reviews, etc.
• Complete all Medical Records requests.
• Order all monthly clinic office supplies and marketing materials

• Previous experience as a Care Coordinator or in a similar position is preferred
• Strong problem-solving and organizational skills
• Ability to manage multiple projects or tasks and prioritize appropriately
• Ability to work in fast-paced situations and make sound decisions quickly
• Excellent interpersonal skills and high level of compassion
• Strong verbal and written communication skills