Service Supervisor

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

The Service Supervisor is responsible for supporting front-end operations and ensuring exceptional customer service throughout the store. This position assists in supervising service clerks, cashiers, courtesy clerks, and front-end associates while promoting a positive shopping experience. The Service Supervisor helps maintain operational efficiency, customer satisfaction, and compliance with company policies and procedures.

• Supervise daily front-end activities, including checkout operations, customer service, and store support functions.
• Monitor checkout lanes to ensure efficient customer flow and minimize wait times.
• Oversee cash handling procedures, till accountability, and register compliance.
• Ensure adequate front-end staffing throughout the business day.
• Support opening, closing, and shift transition routines.

• Deliver exceptional customer service and promote a customer-first culture.
• Address customer questions, concerns, and complaints professionally and promptly.
• Assist with refunds, exchanges, overrides, and other customer transactions as authorized.
• Foster positive customer interactions that encourage loyalty and repeat business.
• Maintain a welcoming and professional store environment.

• Train, coach, and develop front-end associates on customer service and operational standards.
• Assign daily responsibilities and monitor associate performance.
• Provide ongoing feedback and support to improve productivity and engagement.
• Promote teamwork, accountability, and a positive work environment.
• Serve as a leader and resource for associates throughout the store.

• Ensure compliance with company policies, procedures, and service standards.
• Monitor store conditions and communicate operational concerns to management.
• Support execution of store promotions, loyalty programs, and customer service initiatives.
• Maintain organization and cleanliness in front-end and customer service areas.
• Assist with maintaining proper supplies and equipment for front-end operations.

• Enforce company safety standards and operational procedures.
• Ensure compliance with cash handling, loss prevention, and security requirements.
• Address and report safety hazards or operational issues promptly.
• Support emergency procedures and incident response as required.
• Maintain required records and documentation accurately.

• Support store sales and service objectives through effective front-end operations.
• Help minimize cash shortages, operational errors, and shrink.
• Promote productivity and efficient use of labor resources.
• Support store initiatives designed to improve customer satisfaction and profitability.

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Basic computer, cash handling, and problem-solving skills.
• Ability to work collaboratively with all store departments.

• Ability to stand and walk for extended…