Consumer Relations Representative

Join to apply for the Consumer Relations Representative role at United Recovery & Remarketing
.

United is a leader in the repossession and remarketing industry. Our success has been built on providing exceptional service to our clients, many of whom are some of the largest lenders in the United States. By utilizing the latest technology and investing in the development of our people, United has experienced continued growth since its inception in 1973. We currently operate out of over 40 branches across the nation and are looking to expand our footprint into more locations soon.

Due to our continued growth, we are now seeking a detail‑oriented person for an immediate opening as a Consumer Relations Rep at our headquarters in Collierville, TN. This position pays up to $18 per hour with a Monday through Friday schedule, 8:15–5:15 pm.

• Enter, track, and manage claims using Customer Relationship Management software.
• Provide superior customer service via phone and email.
• Communicate claims process to customers.
• Build rapport with agent and lot staff and our vendor agent network.
• Run reports and complete monthly reports for clients.
• Analyze trends for client and vendor claims and report findings to internal team members to create resolutions.
• Prepare for and participate in weekly claims meetings.

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) Plan
• Paid vacation days
• Discounted gym membership
• Vehicle purchase program
• Career progression
• Community involvement

• Experience with using different software
• Customer service via phone and email
• Highly organized
• Positive attitude
• Willingness to learn
• Ability to multitask

Seniority level:
Entry level.

Employment type:

Full‑time.

Job function:
Other.