Account Coordinator

Job Title:

Supply Chain Coordinator

Job Description

The Supply Chain Coordinator manages the full lifecycle of customer delivery orders, from scheduling and data entry through dispatch coordination and reporting. This role serves as a key point of contact for customers, ensuring accurate order processing, timely communication with dispatch, and compliance with port, rail, and customs requirements. The position requires strong organizational skills, attention to detail, and the ability to exercise independent judgment to resolve service issues and enhance overall customer satisfaction.

Responsibilities

+ Receive and schedule all delivery orders and customer requests, exercising discretion and independent judgment when relating customer requirements, schedules, and service expectations to dispatch.

+ Enter all orders into the computer system for dispatch, including handling technical lines that require specialized training, experience, or knowledge of the transportation industry.

+ Ensure rail billing is in place before containers are delivered to the railroad and verify that in-bond documentation is properly validated with U.S. Customs when required.

+ Confirm export bookings are released at depots and trace import containers on the rail to ensure deliveries are completed by the last free day.

+ Prepare and maintain customer reports and tracking/tracing documentation, including divisional pool, MDR, CNI, Daily Activity, and Dispatch Status reports.

+ Communicate customer delivery needs, including appointment dates and times, to dispatch and other internal stakeholders in a clear and timely manner.

+ Quote rates to customers and clearly explain service requirements to support accurate expectations and strong customer relationships.

+ Notify supervisors and management of all service failures and provide timely updates on any issues affecting customer service or delivery performance.

+ Propose and implement solutions to improve overall customer service, operational efficiency, and communication processes.

+ Create and update location profiles in the computer system to ensure accurate and current information for dispatch and customer service activities.

+ Work as a dispatcher as needed, based on volume and vacation schedules, supporting load planning, driver coordination, and appointment management.

+ Perform data entry, email correspondence, and general office duties to support day-to-day operations and customer service activities.

+ Collaborate with team members across port, rail, and trucking operations to ensure smooth movement of containers and timely resolution of issues.

+ Support additional projects and assignments from management, contributing innovative ideas and solutions to enhance service and workflow.

Essential Skills

+ Strong customer service skills with the ability to support customers, understand their delivery needs, and maintain positive relationships.

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Experience with dispatch or scheduling coordination in a transportation or logistics environment.

+ Proficiency in data entry with high accuracy and attention to detail.

+ Ability to use Excel databases and other computer systems for order entry, tracking, and reporting.

+ Effective verbal and written communication skills for interacting with customers, dispatch, and internal teams.

+ Solid organizational skills to manage multiple orders, schedules, and priorities in a fast-paced environment.

+ Ability to communicate customer delivery needs and appointment dates/times clearly and accurately.

+ Capability to quote rates to customers and relate service requirements in a professional manner.

+ Knowledge of port and rail operations, including basic understanding of container movements and rail billing processes.

+ Familiarity with U.S. Customs requirements, including in-bond documentation and validation procedures.

+ Understanding of trucking industry operations and terminology.

+ Ability to identify service failures and take initiative to propose solutions and improvements.

Additional

Skills & Qualifications

+ Experience in customer support or service roles within logistics, transportation, or related industries.

+ Prior exposure to order entry, scheduling, or dispatch coordination systems.

+ Comfort working with tracking, tracing, and reporting tools such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status reports.

+ Innovative mindset with the ability to suggest process improvements and enhance the customer experience.

+ General office skills, including email management,…