Customer Service Representative
Job in
Collierville, Shelby County, Tennessee, 38017, USA
Listed on 2026-11-04
Listing for:
Imc Companies Llc
Full Time
position Listed on 2026-11-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Customer Service RepresentativeD64 - KN Collierville, TN, US
2 days ago Requisition
Schedule
Position Overview: The Customer Service Representative enters all customer orders and maintains a high level of customer service for both internal and external customers.
Essential Job Functions
- Answer customer inquiries quickly, ensure seamless customer support, and monitor all necessary communication channels
- Update important dates and times to include, ETA, ATA, schedules and confirmations of arrivals and empty return in a timely manner defined by supervisor
- Ensure accurate information is in in company-related software (Six Wheel) to properly execute the delivery and pickup
- Perform basic updates to company software (Six Wheel, ADP, etc.) to meet required service levels
- Deliver the highest quality of customer service as expected in our vendor Service Level Agreements
- Conduct all business in a highly ethical manner, exhibiting behavior, practices, and standards that uphold IMC core values
- Maintain financial accuracy for assigned shipments by verifying vendor costs, identifying discrepancies, and ensuring all required billing information is submitted promptly.
- Partner with Billing teams to facilitate accurate customer invoicing and support the company's 7-day post-delivery billing KPI.
- Perform other duties as assigned
Job Requirements
- This position requires participation in a rotating weekend work schedule. Employees will be assigned either a Saturday workday with Monday off or a Sunday workday with Tuesday off, according to business needs and rotation schedules.
- Solid verbal, written, and collaborative communication skills
- Effective organization, time-management, and problem-solving skills
- Demonstrated ability to thrive in a fast-paced environment
- Great attention to detail
- Ability to multitask
Other Skills/Abilities
- Proficient with Microsoft Office Suite or related software
- Basic data entry skills
- Out of the box thinking. Comfortable to Question Status Quo
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