Area Supervisor

Area Supervisor – Ross Stores, Inc.

Ross Stores, Inc. is a leading off‑price retail chain with over 2,200 stores and a commitment to continuous learning and development for our teams. Join a culture that values excellence, career growth, and a diverse inclusive environment.

The Area Supervisor is part of the Store Leadership team responsible for a specific store area and for overall operations when acting as Manager on Duty. Duties include opening/closing the store, supervising associates, maintaining merchandise presentation, and executing company operational processes.

• Maintaining Safe & Secure Environments:
  • Lead by example on safety practices and maintain high awareness on the sales floor.
  • Control building security, including entrance/exit, EAS devices, cash office, and secure carrier pick‑ups.
  • Remove clutter, enforce clear egress, and manage customer safety, accident reporting, and emergency procedures.
  • Test fire alarm systems and respond to after‑hours alarms when requested.
• Customer Service:
  • Treat all customers and associates with respect and courtesy.
  • Use company recognition programs to acknowledge associate contributions.
• Personal and Store Brand:
  • Represent and support the company brand and dress code at all times.
  • Maintain a clean, well‑maintained, and merchandised store environment.
  • Perform daily trash removal.
• Generalandising:
  • Ensure recovery, sizing, and markdowns meet company standards.
  • Handle merchandise receiving, processing, and placement on the sales floor.
  • Keep stockrooms clean, organized, and secure.
  • Support back‑stock and promotional signing as needed.
• Loss Prevention:
  • Follow the Loss Prevention Awareness Program and maintain a strong presence on the sales floor.
  • Protect confidential, cash, and merchandise information.
  • Maintain Public View Monitor (PVM) system and conduct “Code 50” package inspections.
• Front‑End Supervision and Operations:
  • Execute best practices to maximize productivity and training associates on registers.
  • Control the line, manage break schedules, and ensure equipment and supplies are functional.
  • Teach and enforce “Scan and Bag” best practice.
• Fitting Rooms:
  • Maintain cleanliness and audit garment tags.
  • Ensure go‑back compliance and proper ticketing of returned merchandise.
• Administrative Duties:
  • Execute cash pulls, bank deposits, and payroll administration.
  • Follow refund, purchase, and register policies.
  • Assist with other store manager‑assigned duties.
• Competencies:
  • Managing work processes, business acumen, planning, building talent, collaboration, leading by example, effective communication, accountability, and execution.

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculation skills used in retail environments.
• Availability to work evenings and weekends.

• Use all store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store up to 100% of work time.
• Regularly bend, squat, kneel, climb, carry, reach, stoop, and occasionally push/pull more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require pushing/pulling more than 20 lbs.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the company’s overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.