Capacity Portfolio Representative

Capacity Portfolio Representative - Full-Time Roles Starting in Spring 2026

This full‑time role starts in the Spring/Summer of 2026. Other roles with an immediate start can be found on our Careers site.

Do you enjoy creating new relationships? Are you a self‑starter who thrives in a fast‑paced, entrepreneurial environment? If so, our Capacity Portfolio Representative position might be the perfect fit for you!

As a Capacity Portfolio Representative, you’ll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission is to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price.

We believe that when you achieve, we succeed. Our commitment to your success starts on day one with a dynamic onboarding program designed to jump‑start your knowledge of the industry and C.H. Robinson’s systems and processes. You’ll benefit from top‑tier training, continuous development, and a supportive team culture that empowers you to excel.

Competitive base salary with monthly bonuses based on performance. Salary range: $25.48 – $31.25 per hour.

In‑office collaboration 4 days a week plus 1 day remote. Balance teamwork and autonomy.

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals
• Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
• Monitor account activity, identify inactive or under‑utilized accounts, and reactivate them
• Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
• Analyze freight market trends, seasonality, and supply‑demand factors to make informed pricing decisions
• Use capacity analysis and internal costing tools to guide buying and negotiating strategies
• Proactively post, negotiate, and secure available capacity to meet customer needs
• Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
• Regularly review and act on carrier feedback to improve service
• Identify and recommend the best payment solutions for each carrier based on their needs
• Assist carriers with cash advances and resolve payable issues to ensure smooth operations
• Collaborate with internal teams on shipment updates, problem resolution, and operational execution
• Maintain accurate transit load visibility and reinforce on‑time pickup and delivery expectations
• Identify root causes of issues and implement solutions to enhance performance

• High School Diploma or GED equivalent
• Experience using customer perspective to guide decisions and actions
• Ability to persuade, motivate, influence, and negotiate with others
• Strong decision‑making, multi‑tasking, communication and interpersonal skills
• Enjoy solutions‑driven work by leveraging appropriate tools to evaluate and make recommendations
• Value a diverse and inclusive work environment (optional)
• Prefer Bachelor’s degree from an accredited institution (optional)

We provide comprehensive benefits, including:

• Two medical plans (including a high‑deductible health plan)
• Prescription drug coverage
• Enhanced fertility benefits
• Flexible spending accounts
• Health savings account (including employer contribution)
• Dental and vision insurance
• Basic and supplemental life insurance
• Short‑term and long‑term disability
• Paid and floating holidays
• Flexible time off (FTO) for U.S. salaried employees – no accruals or caps
• Paid time off (PTO) for all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable giving match program
• 401(k) with 6% company matching
• Employee stock purchase plan
• Broad range of career development, networking, and team‑building opportunities

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.