Director of Cage Operations

About UsFairmount Park Casino & Racing – where 100 years of heart-pounding horse racing meets exciting casino action! Whether you're cheering from the grandstand, trying your luck on the gaming floor, or enjoying a day out with friends, Fairmount Park is Casino & Racing is all about delivering fun, thrills, and unforgettable memories. From live racing tradition to modern entertainment, there's always something exciting happening at Fairmount Park is Casino & Racing!

Job Description:

The Director of Cage Operations provides strategic leadership and oversight of the casino and pari-mutuel cages, satellite cages, count room, and credit and collections operations.

DUTIES AND RESPONSIBILITIES Cage & Count Room Operations Direct daily operations:
Oversee the casino and pari-mutuel cages, satellite cages, and count room, ensuring the accurate and secure handling of all cash, chips, and negotiable instruments

Maintain bankroll accuracy:
Ensure an accurate balance of cash in the bankroll

Manage table games activities:
Oversee markers, front money, and chip inventory

Credit & Collections Oversee credit decisions:
Review credit applications, credit limits, outstanding marker balances, and aging reports

Manage collections:
Oversee collection activity in accordance with approved policies and procedures

Count Room & Equipment Manage drop and count:
Direct the pickup, drop, and count of gaming cash in accordance with internal controls and regulations

Maintain equipment:
Oversee ticket redemption machines and cage and count room equipment, coordinating servicing to ensure reliable operation

Risk & Compliance Management Ensure regulatory compliance:
Maintain thorough knowledge of Title 31, AML requirements, Illinois Gaming Board regulations, and state and federal law, ensuring department compliance, including accurate CTR and SAR reporting

Strengthen internal controls:
Develop, implement, and monitor cage policies, procedures, and internal controls, identifying vulnerabilities and updating procedures to mitigate exposure

Resolve variances:
Investigate, resolve, and document cage variances, overages and shortages, exceptions, and audit findings

Budget & Financial Management Manage departmental budget:
Develop and manage the department budget, controlling labor and operating costs

Team Leadership & Development Build a high-performing team:
Hire, train, coach, evaluate, and manage staff in accordance with organizational and approved departmental standards, policies, and programs

Ensure adequate coverage:
Maintain appropriate staffing and management coverage across all shifts to provide superior guest service and maintain controls

Guest Service Resolve guest concerns:
Investigate and resolve guest issues and disputes within the cage

All other duties assignedQUALIFICATIONSEducation

Bachelor’s degree preferred, in Accounting, Finance, or a related field

Experience5–7 years of progressive casino cage and count room experience

At least 3 years in management or leadership capacity

Casino credit and collections experience preferred

Must obtain and maintain a valid Illinois Gaming Board license, along with all other required licensing, as a condition of employment

Skills & Competencies Comprehensive knowledge of cage, count room, and credit operations

Thorough knowledge of Title 31, AML requirements, and Illinois Gaming Board regulations

Proficient in casino management systems and Microsoft Office Suite High level of integrity, with the ability to maintain strict confidentiality of financial data, guest information, and casino procedures

Proven leadership skills, including the ability to motivate staff through a teamwork approach and delegate as needed PHYSICAL DEMANDS AND WORK ENVIRONMENT Typical office environment

Travel may be…