Service BDC Call Center

Job Description

Laura Buick-GMC is looking for the best and brightest to become part of our winning organization! The Service BDC Agent is responsible for following up with service customers and fielding calls for the Service Department.

Reports To:

Service Manager

M-F Hours will vary

• Respond promptly and professionally to all inbound internet lead activity via phone and email with a focus on minimizing lead response times
• Respond promptly professionally to voicemail and email messages
• Complete prescribed follow-up process pertaining to prospects with an emphasis on appointment setting
• Stay current with all GM product training, build value and sell customers on features, benefits, and value of purchase
• Add and update client records ensuring that all service customers’ records are current
• Maintain constant communication with the Service Writers, to ensure that appointments are properly prepared for
• Follow up with customers to ensure satisfaction, cultivate sales referrals, and solicit service
• Set and achieve targeted performance goals
• Remain fully compliant with Company HR Training
• Other duties as assigned by management

• Excellent customer service and communication skills
• High school diploma or GED required
• One year of relevant experience preferred
• Excellent telephone skills
• Strong organization skills, able to multi-task, and can manage time to frequently changing deadlines in a fast-paced environment

Laura Automotive Group is the largest volume GMC dealer in the United States, proudly serving customers with an unmatched commitment to value, quality and excellence. As part of the Laura Automotive Group, we bring 40 years of experience in the automotive industry, operating successful dealerships in Illinois and Missouri. Our team is driven by a passion for delivering exceptional sales and service experiences, always striving to exceed customer expectations.

At Laura Automotive Group, we believe our success is built on the strength of our people. We are always looking for talented, motivated individuals who are ready to be part of a dynamic and growing team. If you're looking for a career in the automotive industry, we encourage you to apply today through our easy-to-use online application.

Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

• Paid Time-Off
• Paid Holidays
• Company 401(K)
• Health Insurance
• Optional Aflac
• Family-owned Business
• Hires from within