Desk-Side​/Desktop Support

Experienced Desk-Side/Desktop Support professional with 7+ years of experience in providing technical support for Windows environments, hardware, software, and network-related issues. Strong expertise in Active Directory, Service Now/ITSM tools, asset management, laptop/desktop/printer support, VPN connectivity, and remote troubleshooting tools
. Experienced in incident, change, and rollout management
, with hands‑on knowledge of Microsoft desktop and server environments. Skilled in customer support, phone-based technical assistance, problem resolution, documentation, and maintaining high service quality. ITIL knowledge and certifications such as MCSA, MCSE, A+, Cisco, or HDI are preferred.

• 1. AMT Asset Management Software
• 2. Desk Side Services
• 3. Mac Hardware Management
• 4. Hardware Asset Management
• 5. Hardware Management - Printers
• 6. Windows PC

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.