Branch Manager

Branch Manager – Maola Local Dairies

Location:

Richmond, VA | Salary: $‑$ | Posted: 6 days ago

Join to apply for the Branch Manager role at Maola Local Dairies

We are a farmer‑owned cooperative sustainably producing a full suite of nutritious dairy products. Maola processes milk, cream, butter, and dry milk powders through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities.

Branch Manager is responsible for the overall operations of the branch and ensuring all employees are aware of their job responsibilities to the company and customers.

• Coordinates distribution, warehousing, and sales in accordance with policies, procedures, and principles of Maola Milk.
• Confers with customers to evaluate and promote improved and expanded services.
• Analyzes and resolves any customer, product, or service problems.
• Assists in new store set‑ups and openings.
• Develops effective working relationships with customers to promote a positive corporate image and generate new business.
• Resolves problems effectively; enforces company policies; promotes safety; conducts safety meetings. Seeks assistance from the Human Resources Department and Safety Department when necessary.
• Sets deadlines to ensure completion of branch operational functions.
• May assist/run route when needed.
• May run specials to route drivers on routes.
• Ensures correct accounting for customers, cash, and product inventories; prepares DOT (Department of Transportation) and fuel reports; and coordinates branch truck vehicle maintenance.
• Ensures all route personnel fill out complete and accurate required paperwork (pre‑trip, post‑trip, logs, etc.). Ensures that forms are reviewed, and employees maintain compliance.

• High School Diploma or G.E.D. required.
• Bachelor’s degree in a related field is preferred.
• Minimum of five (5) years of relevant experience, including at least two (2) years in a supervisory or managerial role required.
• Class B CDL required.

• Communication – Communicate clearly and effectively through multiple channels – oral, written, visual, and non‑verbal – ensuring messages are understood.
• Accountability – Take responsibility for actions and anticipate challenges before they arise; solve problems proactively.
• Customer Focused – Prioritize understanding and meeting internal and external customer needs; ensure high satisfaction and loyalty.
• Initiative – Proactively identify opportunities and address potential threats; act independently and decisively.
• Problem‑Solving – Identify and address complex issues with minimal guidance; analyze challenges and find practical solutions.
• Collaboration – Work harmoniously with others toward common goals; support others while taking responsibility for deliverables.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to stand and walk. The employee must be able to reach, bend, extend, and lift 50-60 pounds. The employee may occasionally lift and/or move up to 10 pounds.

• The work environment may require working in a cooler room with varying temperatures and contact with water or dairy liquids.
• Exposed to a noise level of 90 decibels. The noise level is usually moderate/high. Wet/slippery conditions.

• Normal office environmental conditions.
• Noise level moderate (computers, printers, light traffic).

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.