Branch Manager

Why you will love working at Maola

• Built on over a century of dedication, Maola is always looking ahead—investing in our people, strengthening our communities, and securing fresh, local dairy for the future.
• Join a farmer-owned cooperative rooted in integrity, sustainability, and a passion for providing fresh, high-quality Maola dairy products.
• We prioritize your well-being with competitive pay and a comprehensive benefits package, including Medical, Dental, Vision, 401(k) with employer match, Life Insurance, paid time off, and more—available within your first month.
• Our employees are an integral part of who we are — what you do and what you think matters.

Branch Manager is responsible for the overall operations of the branch and ensuring all employees are aware of their job responsibilities to the company and customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinates distribution, warehousing, and sales in accordance with policies, procedures, and principles of Maola Milk.
• Confers with customers to evaluate and promote improved and expanded services.
• Analyzes and resolves any customer, product, or service problems.
• Assist in new store set-ups and openings.
• Develops effective working relationships with customers to promote a positive corporate image and generate new business.
• Resolve problems effectively; enforce company policies; promote safety; conduct safety meetings. Seeks assistance from the Human Resources Department and Safety Department when necessary.
• Sets deadlines to ensure completion of branch operational functions.
• May assist/run route when needed.
• May run specials to route drivers on routes.
• Ensures correct accounting for customers, cash, and product inventories; prepares DOT (Department of Transportation) and fuel reports; and coordinates branch truck vehicle maintenance.
• Ensures all route personnel fill out completely and accurately all required paperwork, (pre-trip, post trip, logs, etc.). Ensures that forms are reviewed, and employees maintain compliance.

• High School Diploma or G.E.D. required.
• A bachelor’s degree in a related field is preferred.
• Minimum of five (5) years of relevant experience, including at least two (2) years in a supervisory or managerial role required.
• Class B CDL required.

• Communication
  • Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
• Accountability
  • Take responsibility for actions and anticipate challenges before they arise.
  • Solve problems both within and outside of departments, proactively addressing issues as they occur.
• Customer Focused
  • Prioritize understanding and meeting both internal and external customer needs.
  • Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
• Initiative
  • Proactive in identifying opportunities and addressing potential threats.
  • Act independently and decisively, rather than waiting for situations to demand action.
• Problem-Solving
  • Possess the ability to identify and address complex issues with minimal guidance.
  • Skilled at analyzing challenges and finding practical, effective solutions.
• Collaboration
  • Take responsibility for deliverables while also supporting others to ensure that collective goals are met.
  • Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions, is fundamental to successful collaboration.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee…