Coordinator , Front Desk

Goodwill of Colorado

Job Title:

761 – Coordinator I, Front Desk

Work Schedule:

M-F 12:30pm

We are searching for a Front Desk Coordinator for our Goodwill Headquarters in Colorado Springs. This is a temp-to-hire position.

The Coordinator I, Front Desk will provide excellent customer service to all stakeholders (“Stakeholders” refers to employees, program participants, donors, guardians/caregivers, board members, customers, government agencies/officials, funding sources, suppliers, etc.), to serve as the first impression of Goodwill of Colorado to internal and external stakeholders both in person and through the phone system, to direct visitors and callers to the appropriate personnel who can assist them with their need(s), and to act in a polite, calm, and efficient manner in all situations.

• Act as the first point of contact for all callers, visitors to the Garden of the Gods headquarters.
• Answer numerous incoming calls on a computer-based phone system and transfer to appropriate personnel in a pleasant and efficient manner.
• Sort incoming and interoffice mail.
• Sign for packages/deliveries and contact appropriate personnel for pick up.
• Distribute payroll checks as needed.
• Document payroll checks mailed, and payroll checks returned in the mail.
• Maintain notes to ensure an easy transition between shifts.

• The Front Desk Coordinator must maintain a positive attitude and interact appropriately with all visitors and stakeholders at all times.
• The incumbent will strive to establish and maintain cooperative and productive working relationships with all employees. The incumbent will recognize their limits and professional boundaries and the expertise of other staff.

• The Front Desk Coordinator must be extremely dependable, arriving to work at the required time daily, and rarely being absent.
• The incumbent must dress within acceptable guidelines, maintain a neat and clean workspace, be courteous, personable, and able to communicate effectively. The incumbent must maintain confidentiality when dealing with sensitive issues and remain calm and polite in all situations. The incumbent must be able to multi-task while handling a high volume of phone traffic and sit for prolonged periods of time.

• A High School diploma or equivalent is preferred.

• Two (2) years minimum experience in a position involving contact with the public and working with a multi-line phone system.
• Previous clerical and accounting skills are desired.

• Good working knowledge of Microsoft Word, Excel, and Outlook is required.
• The incumbent must possess excellent customer service and communication skills.
• This position requires sitting for extended periods and using a computer keyboard for a minimum of four (4) hours each day. Must be physically able to carry weight and stand/stoop when filing.

• Communication, Level 1
• Customer Focus, Level 1
• Excellence, Level 1
• Knowledge and Skills, Level 1
• Teamwork, Level 1
• Trust, Level 1