Program Manager Lead- P&C Policy Modernization

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity As a Program Manager Lead, you will lead the management and execution of high‑visibility programs that strengthen culture, talent, and impact, directly supporting the P&C President and Association priorities. You will be accountable for program strategy, governance, execution, and delivery of cross‑functional initiatives that strengthen our internal and external presence across P&C and the Association. This role is ideal for a strategic, influential leader who thrives in high energy environments and can effectively influence across matrixed teams, driving alignment and program health to deliver measurable outcomes that create lasting organizational impact.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in one of the following location:
San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, Plano Legacy, TX, or Chesapeake Crossways Campus. Relocation assistance is not offered.

What you’ll do:

Leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals.

Responsible for developing multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible.

Works with program sponsors and cross-functional teams, to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.

Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.

Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.

Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.

Directs analyses, root cause identification and development and recommendation of key work products.

Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.

Defines and maintains multiple program strategies based on business demand and ROI expectations.

Negotiates agreements, settles disputes equitably and diffuses high tension situations.

Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.

Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.

Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).Adheres to governance rigor required for work efforts.

Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you’ll have:

Bachelor’s degree: OR 4 years of…