Membership Events Manager

Responsible for tasks related to member recruitment, retention, member events and service. Assists the Director and Assistant Director of Membership with other assignments as needed.

• Knowledgeable in resort and guest room facilities/services.
• Answer phone calls and assist with all walk up membership requests.
• Process all membership applications and facilitate the new member approval process.
• Process member status change and resignation requests.
• Prepare monthly sales and membership reports to include statistical and functional reports as required by membership & accounting departments.
• Update and maintain Jonas Member database
• Create and/or update member  and register them in JONAS and SALTO.
• Prepare and assemble all membership materials to include sales packets and letters.
• Coordinate and schedule meetings as needed.
• Coordinate, organize and attend Membership Events.
• Process and log gift certificate donation requests.
• Facilitate dining, spa, golf, racquet sports and room reservations for members.
• Maintain a flexible weekly schedule to work various hours and shifts as needed.
• Ability to manage multiple projects at once, problem solve and overcome obstacles to reach a solution.
• Extremely detail oriented, record keeping required to ensure accuracy for current and future requests from members.
• Practice safety standards and report any unsafe conditions to the Director of Membership.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

• Assist other departments with member communication efforts
• Tackle new projects and requests with enthusiasm and a "Can Do" attitude.
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the Strata virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

• Familiarity with HTML/CSS Email Design
• Database Management
• Microsoft Word Proficiency
• Working knowledge of Adobe Creative Suite or similar product line, a plus.
• Self-motivated with an interest in the hospitality, Club, Membership field(s).
• Excellent verbal and written communication skills.
• Persistent attention to detail.

• Bachelor's Degree in Communications, Hospitality or related field preferred.
• Minimum two years of membership experience.

None

• Daily – Director and Assistant Director of Membership. Other Department heads and members of the Sr. Leadership Team as needed.
• Weekly – Fitness Manager for the weekly fitness schedule.
• Occasionally – Participate in job trainings; and work evaluations both internal and external as they are offered. Participate in one-on-one coaching sessions.

This position requires continuous…