Motor Vehicle Operations Coordinator; Part-Time

El Paso County will be a trusted regional leader known for excellence in county service delivery.

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

Service Focused

• Collaborative
• Accountable
• Trustworthy
• Transparent

This is an in-person position and is not eligible for remote work.

This position is expected to work approximately 25 hours per week, Monday – Friday, between 7:55 AM – 5:00 PM

with a Saturday rotation of 7:50 AM – 1:00PM. Schedule is subject to change.

As a steward of public trust and an agent of the State of Colorado, primarily responsible for enforcing compliance with statutory mandates and Department of Revenue directives governing motor vehicle titling and registration in Colorado, as well as cash management associated with tax revenues and fees as required by law. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM).

This position requires regular in-person presence as an essential job function.

• Examines and analyzes legal documentation submitted for motor vehicle titling and registration, and for identification, ensuring accuracy and enforcing compliance with appropriate statutory regulations, including emissions standards, insurance requirements, and secure and verifiable identification guidelines.
• Uses judgment and enforcement authority to accept or reject legal documentation based on determination of compliance.
• Questions, interviews, confers, or advises customers on requirements associated with compliance, persuading those failing to comply to take a particular course of action or to accept findings and/or recommendations.
• Works to resolve complex transactions, utilizing negotiation and problem resolution skills, with sensitivity to the customers' needs and expectations.
• Determines necessary action, executes, and establishes the legal records as appropriate for motor vehicle titles, registrations, license plates, and persons with disabilities placards for use by governmental and other official enforcement entities; ensures accurate and timely data entry.
• Participates in opening and closing functions as directed. Performs self-audit and reconciliation daily, resolving minor discrepancies when necessary, working to ensure all monies collected (cash, check, and credit card payments) are in balance.
• Acquires and maintains a highly technical working knowledge of relevant laws, regulations, policies, standards, or procedures; exercises knowledge to initiate customer contact and provide in-depth information and/or direction to those seeking to access departmental services.
• Executes quality assurance measures in enforcing the compliance of legal documents with state statutes, legislative mandates, and administrative directives; ensures conformity of all necessary documentation and the appropriate collection of all assessed taxes and fees.
• Assists in the Motor Vehicle Phone Bank and Processing Center on a rotating basis or as assigned.
• Serves as a liaison between Clerk & Recorder's Office, representatives of business and industry, trade and professional associations, and clients.
• Provides or disseminates information, both orally and in writing, regarding statutory changes and/or policy modifications.
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
• Contributes to team effort by helping to achieve departmental goals.
• Assists in other departments and/or with…