Front Desk, Customer Service​/HelpDesk

Are you a positive, organized, and enthusiastic individual looking for how you can help change people’s lives? Are you someone with strong leadership skills and a passion for fitness and nutrition? Do you have the desire to learn and grow in a connected team environment?

If this sounds like you, then keep reading.
Farrell’s Colorado Springs is looking for a part-time Front Desk Staff committed to supporting the team, the big picture and small details. In this role, you will deliver excellent customer service, create long-term relationships, and help change lives. We're looking for individuals who lead through their actions and are seeking an opportunity to better themselves and the others around them.

This is a hands-on position approx. 10-15 hours/week. You’ll be a key player in helping our members feel supported, stay motivated, and reach their goals.

✅ Ensure timely opening or closing of the studio.

✅ Set up the studio equipment for daily workouts.

✅ Greet members and guests promptly and make them feel welcome.

✅ Check members into the system.

✅ Handle all telephone correspondence.

✅ Process accurate cash and credit card transactions.

✅ Managing member and staff concerns throughout the shift.

✅ Ensure a safe, clean, and well-stocked facility.

✅ Thoroughly follow daily cleaning process.

✅ Maintain accurate and detailed records for shift reports and sales process.

✅ Promote studio retail products and merchandise.

✅
· Meet or exceed Studio targets for revenue, net new members, lead generation and retention.

✅ Become an expert with the studio’s sales process.

✅ Promptly respond to inquiries and book studio appointments.

✅ Successfully convert prospects into new members.

✅ Assist Studio Owner or Manager in planning and executing lead generation activities and staffing promotional events.

✨ Energetic, positive, and genuinely happy to be part of a team
✨ Strong communicator with a “can-do” attitude
✨ Passionate about fitness and helping people live healthier lives
✨ Willing to learn, take initiative, and be accountable
✨ Experience in fitness, sales, or customer service is a plus—but not required

We’re especially looking for someone available during these times:

• Early mornings: 5:00am – 10:00am
• Evenings: 4:00pm – 7:00pm
• Some Saturdays: 6:30am – 10:00am

We’re more than a fitness studio—we’re a community. You’ll be part of a supportive, inclusive, and motivating environment where your work truly makes a difference.
Pay Range:
$15.50-$17.50/hour