Customer Service Technician

Apply for the Customer Service Technician role at Cherokee Metropolitan District
.

This range is provided by Cherokee Metropolitan District. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

• $20.00/hr - $26.00/hr

Cherokee Metropolitan District has an immediate opening for a Customer Service Technician. This position will be full‑time and support the district’s staff and operations of a water/wastewater quasi‑municipal special district.

As a Customer Service Technician, you will maintain customer account records, respond to customer calls and in‑office visits, and coordinate with District staff members to process work orders. You will be the face of the District and must have a positive attitude, the ability to solve and reduce conflict, and good verbal and written communication skills.

• Answer incoming calls and make some outbound calls.
• Receive payments.
• Close out accounts.
• Process work orders.
• Coordinate leak and other District‑related appointments.
• Process and monitor reservations for park facilities.
• Process paperwork for customers.
  • Permits.
  • Cut pavement.
  • Water and sewer inspections.
  • Disconnect lists.
  • Title estimates.
  • Incoming and returned mail.
  • Paperwork for new accounts.
  • 100% documentation in customer accounts.
• Count cash twice daily.
• Troubleshoot customer problems (in person and over the phone).
• Billing, newsletter, and disconnects stuffing.
• Handle streetlight trouble reports.
• Must be able to multi‑task in a high‑volume work environment.

• Knowledge of interpersonal skills such as conflict resolution and public relations. The role interacts with various individuals and groups both within and outside the District staff.
• Excellent interpersonal and customer service skills are an absolute requirement.
• Knowledge of computers and processing software such as Word and Excel for customer information, employee information or billing operations.
• Ability to perform the essential functions of this position.
• Ability to demonstrate excellent problem‑solving and team‑building skills.
• May represent the District to the community or other external service organizations.
• Performs other related duties as assigned.
• May be cross‑trained on other billing and/or cash receipting duties.
• First point of contact for customer‑related issues.
• Possible additional District point of contact with SDA, CEBT, Colorado Liability Pool, and Department of Local Government.
• Update and monitor social media and website content.
• May be required to respond to and assist with customer service escalated calls during business hours.

• High School Diploma or equivalent.
• Minimum of three years of related experience OR equivalent combination of education, training, and experience.
• Knowledge of computers and processing software such as Word and Excel for customer information, employee information or billing operations.
• Muni Link billing system software knowledge a plus.
• Knowledge of website development and maintenance a plus.
• Proof of U.S. citizenship.

• Conduct updates to the Cherokee Metropolitan District’s website and write content and post to social media platforms as assigned.
• Bi‑lateral Spanish skills.
• The ideal candidate will be self‑motivated with an enthusiastic, team‑oriented attitude.

• 100% employee medical, dental, and vision coverage (choice of plans).
• 75% spouse and dependent medical, dental, and vision coverage (choice of plans).
• 457 deferred compensation retirement plan with 8% company contribution, no employee match required.
• 30‑day vesting.
• 13 paid holidays.
• Paid vacation and sick leave.
• 1 personal day.
• Company vehicle for duty requirements.
• Cherokee promotes career development and provides opportunities to grow professionally through development of technical knowledge and skills, delivering challenging projects.

• FLSA status:
  Non‑Exempt.
• Supervisory classification:
  No.
• Probationary period: 90 days.

Interested applicants should submit an application, resume, and letter of interest to Human Resources, no later than 5:00pm on the close date. Applications are available online rokeemetro.org or by contacting Human Resources Manager lications are also available at the District’s office located at 6250 Palmer Park Blvd. Résumés will not be accepted in lieu of an application, and applications submitted via job search websites do not satisfy the requirement to complete the application found rokeemetro.org.

The Cherokee Metropolitan District is an Equal Opportunity Employer