Bilingual Front Desk Coordinator

We partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth. We use an ever‑evolving set of legal, economic and advocacy tools to challenge and dismantle unjust systems, building quickly towards a world where all people have what they need to live and thrive.

The Community Economic Defense Project (CEDP) is a Colorado‑based nonprofit. Launched in 2020 as the COVID‑19 Eviction Defense Project, our organization was formed to keep our neighbors housed during the pandemic. Working with clients, we built a deeply integrative approach to eviction, foreclosure, and homelessness prevention that centers the legal and financial needs of housing‑insecure families and uses a variety of tools to keep them housed.

Our team now serves more than 1,000 people per month, bringing together housing lawyers, economists, data analysts, policy‑experts, organizers, and technologists to serve our clients.

We have served more than 68,000 low‑income Coloradans across 54 counties, distributing more than $280 million in emergency assistance. We have also contributed to the passage of major legislation to prevent eviction, stop economic abuse, and make credit and life‑saving medication cheaper. CEDP’s model has been cited as a best practice by the White House and HUD in 2022‑2023, think tanks like the Urban Institute, and in the media.

Building on our work to stop evictions, CEDP has further expanded its integrated services model to include disaster response, predatory towing, debt collection, benefit access & navigation, long‑term rental assistance, and homelessness response. Similar to CEDP’s work on rental housing, these efforts offer a continuum of care that includes navigation and advisory services, targeted payments, legal support, and the ability to participate in advocacy.

In this role, you will provide full‑day coverage at CEDP’s Colorado Springs office. This position serves as the first point of contact for clients accessing CEDP services and plays an essential role in creating a welcoming, safe, and trauma‑informed experience for everyone who enters our office. This is an in‑person, client‑facing position with approximately 75% of the role focused on direct client interaction and about 25% focused on front office operations and administrative support.

Clients come to CEDP from a wide range of backgrounds and lived experiences and may be navigating significant stress, crisis, or trauma. The Front Desk Coordinator approaches each person with empathy and respect while also maintaining appropriate boundaries, following safety protocols, and applying de‑escalation intervention for challenging situations.

• Serve as the first point of contact for clients, visitors, and community members entering the office.
• Warmly greet clients and visitors and help create a welcoming, respectful, and trauma‑informed environment.
• Conduct and log initial client intakes at CEDP’s Colorado Springs office, and refer clients to the correct programs.
• Conduct and accurately document in‑person client intakes using tools such as the office tracker, sign‑in sheets, Hub Spot, and other internal systems.
• Use Slack and email for shift handoffs, updates, and internal communication.
• Stay informed on CEDP services to support accurate client referrals.
• Coordinate check disbursements following internal protocols.
• Use trauma‑informed communication, active listening, boundary‑setting, and de‑escalation techniques to support clients while maintaining…