Brand Ambassador & Visitor Services Coordinator

Job Category
:
Operations

Requisition Number
: BRAND
003953

Schedule:

Full Time

Location:

United States Air Force Academy, Colorado , United States

At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is to support our Shareholders, the Unangax, the indigenous people of the Aleutian Islands of Alaska. People are at the core of everything we do. We support our Shareholders by providing excellent service and quality results to our clients across the federal government.

Our culture nurtures the strength of our workforce through mentorship and coaching, providing opportunities for growth and competitive benefits. We support and encourage diversity, inclusion, and accountability at every level.

The Aleut Federal motto is “We Are One” because we truly believe that with one heart, one mind, and one purpose, we can accomplish our mission and be an organization anyone would be proud to be a part of.

This position supports the United States Air Force Academy (USAFA) Directorate of Strategic Communications, Division of Outreach, Visitor Center (HQ USAFA/CMOV), serving as the primary Brand Ambassador and public-facing representative for the Academy Visitor Center.

The Brand Ambassador is responsible for providing visitors with accurate and engaging information regarding the United States Air Force Academy, Colorado Springs, and the State of Colorado. This position independently manages daily visitor reception operations, supports special events and distinguished visitor programs, operates audiovisual systems, assists volunteer docents, and helps ensure a safe, professional, and welcoming visitor experience.

This position serves as the sole contractor employee assigned to this function and is expected to exercise sound judgment, strong customer service skills, and professional communication while representing the Academy to local, national, and international visitors.

• Welcome visitors and provide accurate information regarding USAFA facilities, exhibits, programs, ceremonies, and points of interest.
• Provide facility orientation, way finding assistance, and distribute visitor information and self-guided tour materials.
• Respond to visitor inquiries in person, by telephone, and through electronic communications.
• Make public announcements regarding tours, theater presentations, planetarium shows, and scheduled activities.
• Disseminate approved public information concerning Academy events, ceremonies, and activities.
• Maintain a professional, courteous, and welcoming visitor environment.
• Conduct opening and closing procedures, including facility inspections and security checks.
• Perform routine walkthroughs to ensure exhibits, displays, and visitor areas are operational and presentable.
• Prepare theaters, conference rooms, and event spaces for daily operations and special events.
• Operate and monitor audiovisual and multimedia systems.
• Coordinate troubleshooting and maintenance activities for audiovisual equipment.
• Maintain accurate visitor attendance statistics, activity logs, and operational records.
• Support volunteer docent activities, including providing guidance, safety information, and tracking volunteer hours.
• Assist with onboarding and familiarization training for new front desk personnel and volunteers.
• Support tourism initiatives and visitor outreach activities in coordination with state and local tourism organizations.
• Coordinate preparation, packaging, and shipment of informational materials to visitor centers and outreach locations.
• Assist with protocol support for official ceremonies, distinguished visitors, and government-sponsored events.
• Escort or assist VIP visitors as directed.
• Monitor visitor areas for safety and security concerns and report incidents through established procedures.
• Coordinate with security personnel regarding installation access requirements and visitor-related concerns.
• Provide professional support during emergencies until appropriate response personnel arrive.
• Comply with all applicable laws, regulations, contract requirements, and company policies.
• Perform other related duties as assigned in support of Visitor Center operations.

• High School Diploma or equivalent required.
• Associate degree in Hospitality Management, Communications, Public Relations, Tourism, Business…