Customer Service Representative

Position: CUSTOMER SERVICE REPRESENTATIVE
Why Work For Mallory?

Mallory Safety and Supply has always been a family business. For more than 40-years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency along with a broad array of safety products and solutions. During that time, Mallory has grown to include more than 37 offices and over 600 employees. We have expanded to be the largest independent safety and industrial distributor in the United States.

We get energized by applying thought and creativity to provide best in class solutions. This energy has led to multi-faceted growth, with results that have led us to quadruple in size over the last 20 years. We offer a casual work environment with an intentional culture, and are looking for dedicated, motivated and smart team members to grow with our company.

Mallory Safety and Supply is currently looking for a Customer Service Representative to join our Customer Service Team!

As a rapidly growing company, we are looking for individuals interested in building a career and being part of an amazing team. Although the day-to-day tasks may vary, your overall objective as a Customer Service Representative will be to meet the needs of our customers by servicing the customer through order entry, problem resolution, and helping foster collaborative teamwork with sales and warehouse departments.

Our ideal candidate is someone who takes the initiative, possesses creative problem-solving skills, a desire to be part of something greater and navigates through challenges with a growth mindset. For high performers, this role can offer more hours, travel opportunities and career development.

Here are the Benefits that Mallory Offers:

Medical, Dental, and Vision Insurance
410(k) with an employer match program

Employer paid Long Term Disability Voluntary Term Life, Accident, and Disability Insurance Employee Assistance Program with added benefits such as financial wellness and planning
10 hours of paid time off a month to start!7 paid holidays throughout the year Yearly appraisal and bi-annual reviews

Employee discounts and Mallory Swag Certifications and continued job development opportunities

Opportunities for promotion and growth

Monday through Friday dependable schedule - No nights or weekends!

A positive company culture – check out our website for more information on The Mallory Way!

As a Customer Service Representative, Here is How You Will Make an Impact:

Learn, navigate, and use Prophet 21 to provide customer service

Service both internal and external customers over the phone, via email, and in person

Resolve issues with customer orders in a tactful manner

Partner with the branch sales team to drive business

Complete bank drops using personal vehicle

Assist with miscellaneous projects as needed

Cross-train and assist in other areas of the branch as needed

Schedule:

Monday-Friday, 7 AM to 4 PMHere is What We Need From a Customer Service Representative:

Required

Skills and Abilities

-Excellent oral and written communication skills

Strong time and project management skills with the ability to multitask

Strong computer and data entry skills highly desired, including Microsoft Office

Education and Experience
-1-2 years of experience in customer service – in an office setting preferredA combination of face to face, remote and phone/email customer service experience required

Business to business (B2b) customer service experience preferred

Construction, safety, or industrial supply experience is preferred

High School Diploma or GED required

Valid Driver's License

Physical Requirements
-Using a computer screen for several hours a day Occasional bending, twisting, standing, and stooping

Lifting up to 50 pounds on occasion

Hiring great people is the most important thing we do. If you are motivated, self-driven and you care about the details - we offer an environment that will allow you to shine!

Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans encouraged to apply!

To learn more about Mallory, and our products - please visit