Dispatcher, Customer Service​/HelpDesk

Your deep passion, relentless drive, and following our core values and mission will allow you to achieve high-performance success. We separate ourselves by being at the forefront of future leading technologies in the home services market.

Core values: family, care and grow

Established in 2004, Wire Nut Home Services is a family-owned residential company that provides Electrical, Plumbing, HVAC, and Drain Service throughout Colorado's Front Range. We have earned over 64,000 happy customer reviews and are the record holder of 10x Excellence in Customer Service Award from the BBB. Additionally, we are the recipients of the Gazette's Best Workplaces for 7 consecutive years and have enjoyed aggressive growth year-over-year.

As a Dispatcher, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians.

You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. Additionally, you schedule permits and inspections.

Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

• Trades experience Preferred but not required
• Efficiently scheduling technicians on jobs
• Assisting technicians dispatch to their jobs
• Scheduling customers for services that have been quoted
• Rescheduling non-emergency appointments when emergency appointments arise
• Adaptability to constantly changing business needs and additional responsibilities

$/hr

Compensation based on performance measured in metrics on monthly scorecards

• Competitive Compensation – Paid Weekly
• Comprehensive Medical, Dental, and Vision Insurance
• PTO AND Sick time package
• 401(k) Plans
• Paid Holidays (Office Closed)
• Life Insurance
• Legal Shield
• Disability

• Provided Uniforms and Wire Nut gear!
• Company sponsored events
• Quarterly banquets
• Fun off-site events
• Company contests, and more!

Job Type: Full-Time