Customer Service Representative
Listed on 2026-10-19
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Level: Entry,
Job Location:
Colorado - Colorado Springs, CO, Position Type:
Part Time, Education Level: High School, Salary Range: $20.44 - $22.50
Hourly, Travel Percentage:
None, Job Shift: Monday-Tuesday 7:30am-4:00pm, Job Category:
Customer Service, Customer Service Representative – B2B Order Entry (Part-Time, Temporary)
New Generation Wellness is a fifth-generation, family-owned dietary supplement manufacturer celebrating 100 years in business. We're GMP-registered with NSF and UL and certified Kosher and Halal. We’re hiring a part-time, temporary Customer Service Representative to process orders and take care of the brands we make products for.
Schedule:
Mondays and Tuesdays 7:30am-4:00pm
On-Site at our Colorado Springs location
What You’ll Do:- Enter customer orders received by fax, EDI, email, and phone accurately in our ERP system
- Answer customer questions on order status, inventory, and deliveries
- Investigate and resolve order, shipping, and billing issues, including credits and exchanges
- Make outbound calls to key accounts and promote new or improved products
- Review open-order and back-order reports and keep customers and internal teams informed
- 2+ years of applicable customer service, call center, sales desk, inside sales, or order entry experience, including outbound calls
- Fast, accurate data entry, including 10-key
- Intermediate to advanced Microsoft Office skills (Word, Excel, Outlook)
- Comfort calculating discounts, percentages, and pricing
- A calm, courteous approach with upset customers
- ERP or EDI experience preferred; B2B manufacturing or distribution experience preferred
High school diploma or GED required
Why Work at NGW:If you take pride in getting every order right and enhancing the experience of each customer who calls, you are a perfect fit for this role.
You’ll learn the business from the inside at a company that has been around for a century and is built to last, working onsite with our team in Colorado Springs. The role also has a career path into a full-time Customer Service Representative position.
Pay and Benefits:- $20.44–$22.50 per hour
- Three affordable group health insurance plans to choose from
- Two dental plans, plus vision
- Long-term disability (LTD) insurance
- Paid life insurance and voluntary life insurance
- Indemnity insurance
- 401(k) with company match
- Free and discounted supplement orders
- 10+ holidays a year and competitive time off
New Generation Wellness is an Equal Opportunity Employer.
Qualifications:- High school diploma or GED, Associates or bachelors degree Preferred
- Three (3) plus years experience in customer service, call center, sales desk and order taking experience.
- Must be able to learn product features and respond to questions.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to compose correspondence, effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Intermediate to advanced level with MS Office (Word, Excel and Outlook)
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Strong Customer Service Skills, ability to project a positive demeanor and overcome negativity during phone conversations.
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