User; UX Professional

User Experience (UX) Professional

University of Colorado Colorado Springs
, Kraemer Family Library

Summary: The Department of User Experience (UX) at the Kraemer Family Library is responsible for providing excellent guest experience by providing front-line assistance, checking out library materials, maintaining the physical collection in an organized and accessible manner. This position is an active member of the Department of User Experience and works regular scheduled shifts at the library assistance desk while also overseeing scheduled library student assistants to ensure excellent guest experience throughout the library and assisting with other UX responsibilities.

Salary Range: $38,329.00 - $49,457.00 annually. Compensation will be commensurate upon experience and qualifications. This position is Non-Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location: On-Site

• Medical insurance, with the lowest cost option being $0 to the employee
• Dental, Vision, Life and Disability insurance
• Generous paid vacation and sick time accruals (14.67 hours of vacation and 10 hours of sick accrued per month, prorated if part-time)
• Mandatory retirement plans. Employees contribute 5% of their annual compensation. CU doubles that and contributes 10%
• Tuition Assistant Benefit available to you or a dependent
• Paid Parental Leave after 12 months of employment
• Off Campus Housing Resources

User Experience Workflow Support (40%)

• With the assistance of the Director of User Experience and the Library Assistance Desk Manager, manage the hiring, onboarding, training, scheduling, evaluating, and promotion of Library Student Assistants.
• Assist with billing processes, including assessing fines and billing patrons for overdue reserves and lost items.
• Assist with the Reserves and Equipment collections.

Building Oversight (20%)

• Assists in ensuring that the library space is welcoming to UCCS students, faculty, staff and community of users.
• Assists with the building opening and closing as scheduled.
• Assists with shelving, stack maintenance, and shifting projects as directed by the Director of User Experience.
• Responds to security situations, including patron disturbances and building alarms.
• Assist with submitting building-related work orders to address maintenance, functionality, or cleanliness issues in the library building.
• Communicate work orders with User Experience staff and the entire library when necessary.

Departmental Duties (40%)

• Provides excellent guest service at the library assistance desk. This includes interacting with library users by answering questions, providing circulation assistance, responding to complaints or issues, providing basic technology support, and properly referring advanced level of research or technology questions.
• Regularly provides circulation assistance and handling of library materials.
• Interprets and explains library rules, policies, and procedures to library users, and has the authority to authorize exceptions to circulation policies or assessed fines.
• Indirectly supervises all student employees to ensure good user experience.
• Assists the print and electronic course reserves process and helps to verify copyright compliance of course reserve requests.
• Reports directly to the Director of UX and escalates issues as necessary in a timely manner.
• Participates in special departmental projects assigned by the Director of User Experience.
• Serves on committees, task forces, and teams as directed by the Director of User Experience or Office of the Dean.

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.

Employees may also perform other duties as assigned.

• Priority will be given to applications submitted by January 9, 2026. However, this posting will remain open until January 18, 2026.
• The potential dates for interviews with the search committee will be the week of January 26, 2026.
• The potential dates for interviews with the supervisor and appointing authority will be the week of February 2, 2026.
• The potential employee start date is March 1, 2026.

UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado does not discriminate on the basis of race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs.

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