User; UX Professional

Position: User Experience (UX) Professional

User Experience (UX) Professional

Job  – University Staff

Overview

Elevate your career at UCCS:
Innovate, inspire, and impact in the Rockies! We are a collaborative, inclusive, and innovative university committed to academic excellence, student success, and a supportive work environment.

Summary

The Department of User Experience at the Kraemer Family Library offers a frontline assistant role. You will support daily library operations, oversee student assistants, and collaborate to enhance the overall guest experience.

Salary Range

$38,329 – $49,457 annually, commensurate with experience and qualifications. This position is Non‑Exempt under the FLSA.

Work Location

On‑site at the Kraemer Family Library, University of Colorado Colorado Springs.

Benefits

• Medical insurance – lowest cost option $0 to the employee
• Dental, vision, life, and disability insurance
• Generous paid vacation and sick time accruals
• Mandatory retirement plans – employee contributes 5%; CU matches 10%
• Tuition Assistant Benefit for employee or dependent
• Paid parental leave after 12 months of employment
• Off‑campus housing resources

Job Duties User Experience Workflow Support (40%)

• Manage hiring, onboarding, training, scheduling, evaluation, and promotion of library student assistants.
• Assist with billing processes, including fines and patron billing for overdue reserves and lost items.
• Support the Reserves and Equipment collections.

Building Oversight (20%)

• Ensure the library space welcomes all UCCS community members.
• Assist with building opening and closing schedules.
• Help with shelving, stack maintenance, and shifting projects as directed.
• Respond to security situations, including patron disturbances and building alarms.
• Submit building‑related work orders for maintenance, functionality, or cleanliness issues.
• Communicate work orders to User Experience staff and the library team.

Departmental Duties (40%)

• Provide excellent guest service at the library assistance desk.
• Assist with circulation and handling of library materials.
• Interpret and explain library rules, policies, and procedures to users.
• Authorize exceptions to circulation policies or assessed fines.
• Supervise student employees to ensure quality user experience.
• Assist print and electronic course reserves and verify copyright compliance.
• Report to the Director of UX and raise issues in a timely manner.
• Participate in special departmental projects.
• Serve on committees, task forces, and teams as directed.

Tentative Search Timeline

• Priority for applications submitted by January 9, 2026; the posting remains open until January 18, 2026.
• Interviews with the search committee: week of January 26, 2026.
• Interviews with the supervisor and appointing authority: week of February 2, 2026.
• Potential start date:
  March 1, 2026.

Equal Employment Opportunity

UCCS is an equal‑opportunity and affirmative action employer. The University does not discriminate based on race, color, creed, religion, national origin, gender, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, or philosophy. Alternative formats of this ad can be provided upon request.

Qualifications

• Bachelor's degree or four years of library experience required.
• Prior library work experience required.
• Completed library science coursework preferred.
• Experience scheduling, supervising, and training student employees preferred.

Special Instructions to Applicants

• Applications accepted through October 18, 2025 will receive full consideration.
• Submit applications only via the university job portal; email or surface mail will not be accepted.
• Official transcripts required upon hire.
• Provide five professional references, including at least two direct supervisors.
• Contact CU Careers help desk for application assistance.
• UCCS will not sponsor work visas or permanent residency for this position.

Application Materials Required

• Resume/CV with date ranges and employment type.
• Cover letter addressing the specific qualifications of the role.
• List of five professional references with contact information.

Additional Notes

Background investigations, including criminal history and, when appropriate, financial and motor vehicle history checks, will be conducted for all prospective employees. Verification of employment eligibility is required by the end of the third day of work.

Contact

For questions, contact Rhonda Glazier at rglazier.

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