Field Service Engineer - Colorado Springs

Field Service Engineer - Colorado Springs, CO

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service in regards to inquiries regarding products, installations and systems.

• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess the customer’s product application, troubleshoot and diagnosis issues through research and/or re-creation to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration and product integration with other manufacturer’s products
• Install product(s) or systems at customer sites and delivering training to customers in-house or abroad
• Travel to US-based customers as needed

• Education in Electronics, Electrical, Computer Science, Computer Engineering or related discipline
• Direct experience with Server Hardware, Linux OS and Network setup is an asset
• Similar experience will be considered an asset
• Unparalleled desire to help the customer and deliver service excellence
• Passion for technology and learning new software and hardware products
• Strong verbal and written communication skills
• Self driven with a desire to add value to an energetic team
• Problem-solving ability and able to react to changing situations
• Ability to multi-task in a fast-paced environment
• Must be eligible for international travel and be able to work alone with little or no supervision
• 1-2 years' experience working with broadcast/post-production products would be an asset
• Must have a valid driver’s license
• Must be a US Citizen
• Position may require candidate to meet eligibility requirements for security clearance

• Competitive total compensation package
• Comprehensive Benefit Plan
• Company contributed 401k Plan
• Work-life balance
• Career progression
• Casual work environment

Evertz Microsystems (TSX:

ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

With over 2,000 employees, including hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in:
Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request.