Constituent Services Specialist

Help Constituents Navigate County Government and Find Answers

Do you have a passion for public service, strong communication skills, and the ability to handle sensitive inquiries with professionalism and diplomacy? Join El Paso County’s Government Affairs team as a Constituent Services Specialist, where you’ll coordinate timely, accurate responses to resident inquiries on behalf of the Board of County Commissioners.

In this role, customer service is central to your work. You’ll serve as a point of contact for residents who reach out to the Commissioners, gathering information to address their inquiries and coordinating with County departments and other agencies to obtain answers. You’ll help constituents navigate County departments and services while representing the Commissioners’ policy direction and communicating on their behalf.

Through research, proactive follow-up, and thoughtful correspondence, you’ll explain County policies, processes, and decisions with tact, discretion, and neutrality while working within the policy parameters of the applicable elected official.

This position is ideal for someone who listens carefully, asks thoughtful questions, and takes ownership of coordinating inquiries from receipt through response. You’ll need sound judgment, strong writing skills, and the ability to explain the County’s position on a variety of issues. Success requires balancing competing priorities, maintaining professionalism, providing courteous service, and communicating accurate information while respecting the authority and responsibilities of the Commissioners and County departments.

• Serve as a point of contact for constituent inquiries directed to the Board of County Commissioners.
• Review inquiries, clarify questions, and coordinate with appropriate departments or agencies to gather accurate information.
• Track inquiries and follow up on outstanding items to support timely, complete responses.
• Draft correspondence on behalf of the Commissioners that explains County policies, services, processes, and decisions in clear, accessible language.
• Maintain a neutral, professional approach while handling sensitive concerns with tact, discretion, and confidentiality.
• Coordinate the preparation of proclamations for the Board of County Commissioners, including reviewing requests, gathering relevant information, drafting language for review and approval, and inviting guests to offer comments in support of proclamations.
• Identify recurring questions and concerns to keep County leadership informed.
• Prepare reports and other communications and support the coordination of Colorado Open Records Act (CORA) requests.

If you excel at clear communication, dependable follow-through, and collaborative problem-solving, bring your skills to El Paso County to provide responsive constituent service to the citizens of El Paso County.

Hiring Range: $62,000.00 –$75,000.00 annually

Due to the nature of the role and its operational responsibilities, this position is not eligible for a hybrid or remote work schedule, as it requires full-time, on-site presence. Monday-Friday, 8:00 am–5:00 pm, subject to change. Evenings and/or weekends may occasionally be required.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Responsible for managing the receipt and response of citizen inquiries and requests on behalf of the Board of County Commissioners. Reviews and summarizes a variety of complex information for dissemination. Develops correspondence on complex issues/topics. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an…