Referral Management Liaison

Responsibilities

Responsible for the timely processing of inquiry and referral calls. Serves as liaison to referral sources, physicians, unit staff and hospital personnel involved with each transfer request. Enters call data into the facility’s database and manages all e-fax application(s) to process incoming referrals and transfer requests in a timely manner. Effectively communicate with unit staff, physicians, and Admissions Triage Staff. Follow hospital’s policies and procedures regarding referral management.

• Comply with all Administrative, Clinical, and Human Resources policies and procedures.
• Actively supports the mission, philosophy, and goals of the hospital.
• Communicates with sensitivity to growth, development, and cultural issues.
• Receives all referral/inquiry calls and responds to requests for transfer and assessment in a timely manner.
• Able to effectively serve and work with patients, families, referral sources, community resources as well as departmental and facility co-workers and management team.
• Ensures accurate information is provided to referral sources as requested.
• Collaborates with Business Office staff to ensure that payor information is obtained and verified.
• Collaborate with Business Development team regarding any referral source related needs.
• Collaborates with referral sources, families, physicians, agencies, and other callers to ensure that requests for transfer and admission are managed effectively.
• Ability to effectively address at risk, emotionally disturbed or in crisis potential patients and individuals effectively via telephone.
• Ensure all referral patient medical record information is completed and nursing and clinical staff are adequately apprised of the patient’s condition/history.
• Working knowledge of Involuntary process and procedure.
• Knowledgeable and complies with all EMTALA regulations.
• Enter all call data into facility database.
• Effectively manage facility’s e-fax application(s) to disposition incoming referrals in a timely manner (15min or Less).
• Able to use facility’s electronic Bedboard for bed management purposes.
• Maintains professional demeanor in dress, attitude, support of unit milieu, and hospital mission and philosophy.
• Other duties as assigned.

Licensed RN or LPN preferred;
Master’s Degree in a Behavioral Health related field. Active Licensure in the state of Colorado and annual compliance with state regulations as a Licensed Professional (LMSW, LCSW, LPC, MFT) if applicable.

1-3 years of experience in psychiatric health care setting, preferred.

Excellent customer service and communication skills (i.e., verbal and written). Ability to prioritize; work well under periods of high stress and pressure. Ability to multi-task and demonstrate critical thinking skills. Thorough knowledge of psychiatric services and medical capabilities provided by the hospital. Ability to work flexible hours. Requires knowledge of computers and ability to utilize Department specific electronic applications; and accurate data entry skills.

Experience reviewing medical and clinical information to staff appropriately with physician is preferred.