TownePlace Suites Colorado Springs South - Front Desk Agent

Compensation $17.00/hour

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check–ins, and check–outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Settle in for a comfortable extended stay at Towne Place Suites Colorado Springs South. With spacious accommodations and thoughtful amenities, we offer everything you need to stay the way you like. Recharge in our modern hotel suites in Colorado Springs with plush Marriott bedding, free Wi‑Fi, and full kitchens. Start your morning with our free breakfast and stay active at our indoor pool and 24‑hour fitness center.

Enjoy easy access to nearby restaurants and attractions, including The Airplane Restaurant, Mac Kenzie's Chop House, Phantom Canyon Valley, Hi Golf Course, Garden of the Gods, the U.S. Olympic & Paralympic Training Center, Peterson AFB, Pikes Peak, Royal Gorge, and the United States Air Force Academy. Host events and meetings in our event space with catering services and AV equipment, and simplify travel plans for your attendees with our prime location within 10 minutes of Colorado Springs Airport.

No matter how long you're here, feel at home at Towne Place Suites Colorado Springs South. Our goal is to make every guest feel t sets us apart is our team‑oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand‑up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service.

Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people‑first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!