Catering Sales Manager

Position Purpose & Summary

The Catering Sales Manager primary role is to generate new catering business and convert inbound leads/inquiries to confirmed bookings and exceed revenue goals assigned, as well as conduct planning, detailing, and servicing responsibilities for catered events.

• Understands all details pertaining to the events without guestroom block needs. This includes identifying potential business, solicitation, and upselling menus, room types and ancillary revenues whenever possible.
• Replies to inquiries/leads for catered events and any other markets as assigned.
• Track all lead and call production in Delphi FDC and assure weekly/monthly activity goals are met.
• Close business on the best opportunities for the GGRC based on market conditions and executes approved contracts with clients within the contract signing due dates.
• Finalizes all details of catering and event functions within market or assigned by VP of Sales + Marketing (VPSM).
• Review and understand catering sales revenue and operation budgets and provide forecasting reports to VPSM.
• Maintains client timeline for contracts, BEOs, payment schedule, attendance counts, ensuring Accounting has taken deposits/all payments in advance of all events.
• Prepares and checks all BEOs, catering function sheets or other relevant forms as they arise. Ensures that appropriate departments receive any changes in a timely manner.
• Inspects function room prior to start of function for correct set up. Attends function periodically as a supervisory check.
• Greets all directly booked clients as they arrive to the property, and/or as needed. Serve as guest contact during the event when needed.
• Conducts daily client tours and detailing events as needed, including weekends when accommodating the client's schedule.
• Ensures the Group billing is correct as developed by Accounting and approved before sent to client by Accounting Dept.
• Participates in weekly sales meetings, BEO meetings, F&B, Operations, and other meetings to communicate the upcoming event needs.
• Establishes relationships with area event vendors, competitive and non-competitive hotels and event venues and the respective managers at these locations.
• Designing room layouts with diagram software provided by company.
• Interacts effectively with sales, kitchen, vendors, competitors, catering associations to ensure guest satisfaction.
• Deliver "I Am Proud" service standards and department‑specific signature touch points.
• Establish cross‑departmental channels of communication among teammates that are consistent and complete.

• Maintains post‑event files and submits all ensures invoices, receipts and closing inventories copies are maintained and records actual final guest count in Delphi.
• Maintains complete and in‑depth files on all future and past events and private parties as directed by departmental standards.
• Attend training as assigned.
• Practices and observes safety rules and regulations and encourages others to do the same.
• Timely participates in morning stand‑up, weekly operations meetings and staff meetings.
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature".
• Embrace, embody, demonstrate, and encourage wellness and the Strata virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

• Performs other job‑related duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

• Minimum Knowledge &
  
  Skills:
  
  
  • Preferred knowledge of Delphi Classic, Delphi FDC, Opera Sales & Catering or similar sales &…