Guest Service & Sales Agent

Guest Service & Sales Agent

Great Wolf Lodge is looking for energetic, guest‑focused professionals to serve as Guest Service & Sales Agents. Your role will be the first and last point of contact for guests, while driving revenue through consultative selling of reservations, room upgrades, and resort packages.

Base pay: $16.00 per hour.

In addition to base pay, Pack members may earn incentive pay ranging from $2–$5 per hour based on performance.

• Grow your career – develop consultative sales skills that can lead to higher‑earning roles in resort sales, operations, or guest services leadership.
• Maximize Your Earnings – incentive opportunities tied directly to your performance.
• Great Perks – discounted vacations, employee referral incentives and Great Wolf’s Scholarship Program for you, your family, and friends.
• Learn While You Earn – on‑the‑job training and leadership development at Great Wolf University.
• Prioritize Your Well‑Being – flexible scheduling, holistic wellness program, Employee Assistance Program and Pack Member Relief Fund.
• Celebrate Your Uniqueness – a team that champions diversity and inclusion through welcoming programs.

• Medical, Dental, Vision and Life insurance with HSA.
• Mental well‑being and Telehealth resources.
• 401(K) with employer match.
• Paid vacation time off and parental leave.
• Waterpark passes, vacation discounts and other perks.

• Welcome and assist guests with check‑in and check‑out processes using property management systems.
• Promote lodge offerings and upgrades through consultative sales.
• Engage guests in proactive conversations to uncover hidden needs and add‑on experiences.
• Respond to guest inquiries and special requests with warmth, accuracy and concierge‑level service.
• Use mobile devices, self‑service kiosks and property software for seamless, tech‑enabled experiences.
• Verify guest identity, process secure payments and manage billing.
• Maintain accurate records of stays, room assignments and transactions.
• Handle lost‑and‑found items with care and proper documentation.
• Communicate guest needs to departments for timely resolution.
• Keep the front desk and lobby area clean, organized and welcoming.
• Offer guidance on resort amenities, local attractions and directions for guests.

• Flexibility with schedule, including nights, weekends and holidays.
• Previous customer service and/or sales experience.
• Successful background check and drug screening.
• Empathy and a genuine desire to serve others; ability to anticipate guest needs.
• Enthusiastic, positive, proactive and dependable.
• Strong teamwork and communication abilities.
• Excellent multitasking and prioritization in fast‑paced environments.
• Comfortable with mobile technology, front desk software, and self‑service kiosks.

• High School Diploma or equivalent.
• Ability to upsell and cross‑sell resort offerings.
• Strong consultative selling skills and real‑time recommendation tailoring.
• Rapport building, storytelling or product knowledge to drive interest.

• Ability to stand, sit, walk, bend, reach and stoop for extended periods.
• Capable of lifting up to 30 lbs.
• Comfortable working in a busy, loud, guest‑facing environment with frequent distractions.
• Clear speaking, attentive listening and responsive communication in a dynamic setting.

Click “Apply Now” on Great Wolf’s website or chat with a recruiter. Qualified applicants will be invited to interview or attend a hiring event.

Great Wolf Lodge is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected class. Employees and applicants are protected against retaliation for requesting pay information.

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