Sales & Events Manager

About The Opportunity

The Mining Exchange Hotel, managed by Practice Hospitality, is looking for a Sales & Events Manager who loves creating unforgettable experiences. In this role, you’ll drive group business and events—from corporate meetings to weddings—making sure every detail reflects the hotel’s luxury and personalized service.

If you’re a proactive, organized, and relationship-focused professional who thrives on exceeding goals, this is your chance to make an impact at one of Colorado’s most iconic hotels. Join our team and help us deliver exceptional hospitality, every single day.

Mining Exchange Hotel was built in 1902 as a stock exchange for local mining companies. The Mining Exchange Hotel offers a one-of-a-kind experience in the heart of downtown Colorado Springs. Our elegant, yet casual public spaces, and guestrooms are all newly renovated.

At Practice Hospitality, the Sales and Events Manager is responsible for driving revenue through booking new groups, catering functions, and managing events. This includes selling the hotel's services, coordinating events, and maintaining client relationships. They work to increase bookings, maximize revenue, and ensure successful event execution.

• Generates business from telemarketing, appointments, site visits, cold calls and general inquiries via email/phone, using peak hours to "sell" and the non-peak hours to do account maintenance tasks
• Responsible for group blocks related to social events.
• Manages and executes the terms of the client contract for the meeting, event or program as outlined by the director of sales and catering
• Provides consultation/advice to clients on all aspects of lodge facilities and services when proposing and contracting meetings and events. Issues formal proposals and contracts to meeting clients
• Develops and executes a strategic account development plan by targeting results-oriented high revenue potential sales calls to ensure a successful direct sales program
• Creates and manages meeting clients in STS S&C system
• Assists with 30-60-90 day catering forecast that is prepared weekly
• Responsible for group and catering revenue goals that make up overall revenue budget
• Complete Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program
• Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution
• Provide detailed information on meeting specific needs throughout the entire booking process from negotiation through departure
• Create Quarterly Action Plans with guaranteed commitments for the number of people attending banquets, meetings and functions prior to the commencement of the event as outlined by the director of sales and marketing
• Represent the hotel property in resolving complaints from groups and group attendees, including but not limited to billing and reservations
• Meets the clients upon arrival and introduces them to key team member.

• Associates degree in hotel/hospitality or related field
• Minimum 2 years in event/catering sales planning
• Minimum 1 year supervisory/leadership experience in hospitality field
• Demonstrated proficiency in Microsoft Office Suite
• Successful completion of criminal background check
• Professional communication skills both verbal and written
• Core Competencies including but not limited to:
  • Writing-Communicating effectively in writing as appropriate for the needs of the audience.
  • Reading Comprehension
    - Understanding written sentences and paragraphs in work related documents.
  • Oral Comprehension
    - The ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Basic Computer Skills
    - Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.)
  • Customer and Personal Service
    - Knowledge of principles and processes for providing customer and personal services. This includes customer needs…