Front Desk Supervisor

The Hotel Front Desk Supervisor oversees daily front desk operations, managing staff, training new hires, handling guest check‑ins/outs, resolving escalated issues, and ensuring high guest satisfaction by maintaining service standards, coordinating with other hotel departments (like housekeeping), and managing reservations and financial transactions, acting as a crucial link between guests and hotel management.

• Staff Supervision & Training: Lead front desk agents, create schedules, provide guidance, conduct training, and manage performance.
• Guest Services: Ensure a welcoming environment, manage check‑ins/outs, process payments, handle special requests, and resolve complex guest complaints.
• Operational Oversight: Monitor daily operations, ensure smooth workflows, manage room assignments, and oversee reservation systems.
• Inter‑Departmental Coordination: Liaise with housekeeping, maintenance, and other teams for seamless guest experiences.
• Financial Management: Handle cash, credit card systems, process billing, and balance ledgers, sometimes including night audit functions.
• Reporting: Prepare shift reports, monitor budgets, and communicate important information to the next shift or management.

• Greet guests and provide information on hotel services and local attractions.
• Handle complex reservations, cancellations, and modifications.
• Oversee the handling of guest accounts, payments, and cash drawers.
• Act as the primary point of contact for escalated guest issues.
• Ensure all front desk staff adhere to hotel standards and procedures.

• Strong leadership and management.
• Excellent communication and interpersonal skills.
• Problem‑solving and decision‑making.
• Knowledge of hotel operations and property management systems (PMS).
• Ability to remain calm and professional under pressure.
• Hilton/PEP experience preferred.

$19 - $20 hourly