Front Desk Supervisor

We are seeking an energetic, service-driven Front Desk Supervisor to help lead the guest experience at the Hilton Garden Inn in Colorado Springs. This is a hands-on leadership role for someone who thrives in a fast-paced hospitality environment and takes pride in delivering exceptional service.

Guest Experience Leadership

• Lead by example in delivering warm, professional, and efficient guest service

• Resolve guest concerns quickly and confidently

• Ensure all brand standards and service protocols are consistently met

Team Supervision & Development

• Supervise front desk associates during assigned shifts

• Coach, Train, and mentor team members

• Assist with scheduling and shift coverage

• Foster positive morale and accountability within the team

Operational Excellence

• Oversee check-in/check-out procedures and cash handling accuracy

• Monitor room inventory and coordinate with housekeeping and maintenance

• Support revenue goals through upselling and guest engagement

• Ensure compliance with safety, security, and company policies

Administrative Support

• Assist with reports, audits, and daily shift reconciliation

• Support onboarding and training of new associates

• Partner with the General Manager and Front Office Manager on performance and service initiatives

• 1-3 years of hotel front desk experience (supervisory experience preferred)

• Strong leadership and conflict-resolution skills

• Excellent communication and problem-solving abilities

• Experience with hotel property management systems (Hilton systems experience preferred)

• Flexibility to work evenings, weekends, and holidays

• A positive, team-first mindset