Catering - Event Sales Associate

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

• Live out
  452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Guiding events from the initial booking through final execution.
• Working with clients to select menus and services, finalizing guest counts, timelines, floor plans, rentals, linens, bar selections, dietary needs and payment details.
• Utilizing catering software to "detail" every logistical element. (Triple Seat, experience is a plus)
• Assist Event Sales with daily duties and tasks.
• Handle all birthday inquiries.
• Upsell and detail the event with the client.
• Prepare contracts, BEO’s, diagrams and other internal documents.
• Provide thorough and timely communication with clients.
• Constant and thorough communication and collaboration with Catering Operations, Culinary Team and any other departments involved in the event to ensure events are executed with operational excellence.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Knowledge of space feasibility, maximizing space usage and yield management.
• Remain knowledgeable of and manage in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Knowledge of menu & event planning.
• Secure deposits and all event payments are made in full prior to each event.
• Professional and positive communication to both guests and fellow employees.
• Administrative support as needed for the Catering Sales Team.
• Responsible for post event follow up, engagement and continued client development.
• Any other duties as assigned by the Director of Catering or General Manager.
• Promote an inclusive & supportive approach at the Unit.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application.
• Supports SSA / Unit in driving community effort, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and…