Valet​/Bell Person

Reporting to Director of Front Office, the Valet/ Bell person will be the first impression for all guests and members and extend a warm welcome as they assist guests with valeting vehicles, assist with luggage, shuttle guests, and touring during both arrival and departure, while also answering general inquiries about the property.

• Opens front doors for all arriving and departing individuals and greets appropriately.
• Assists guests with luggage and familiarizes them with their room and the resort.
• Works as shuttle driver when scheduled or as needed.
• Provides directions to in-house guests and members.
• Delivers all messages, packages and amenities promptly and accurately.
• Maintains an orderly and clean luggage storage room, lobby and front entrance.
• Remains in the lobby, ready to assist guests and co-workers at any time with any requests or concerns they may have.
• Acquires all necessary arrival and departure information from the front desk.
• Safely parks guest and member cars and ensures key security standards are followed.
• Communicates arrival, departure, venue, and hotel information to guess and members.
• Knowledgeable in hotel and guest room facilities/services.
• Gives recommendations of local dining and activities as requested.
• Assists front desk in taking reservations for hotel outlets and services.
• Review arrival report daily.
• Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name.
• Assists with service recovery as needed in order to ensure that guest issues are resolved before a guest leaves property.
• Maintains calm and professional disposition in challenging or fast paced environment.
• Adapts well to change.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

• Minimum Knowledge &
  
  Skills:

Requires basic employment skills in clerical, service, or manual areas.

This position requires a minimum formal education of a high school diploma. Some experience with valet / bell person duties though not required, would beneficial.

Valid Driver's License required

• Communications:
• Daily
  - Communicate with Front Desk Agents, Concierge, Valet, Sales and Catering, and Housekeeping regarding reservations needs
• Weekly
  - Communicate with Concierge, Front Office and Sales Departments to ensure upcoming reservations needs are communicated
• Occasionally
  - Participate in one-on-one coaching sessions.
• Teamwork and
  
  Collaboration:
  
  This position requires continuous teamwork as well as internal and cross-departmental communication.

• Valid Driver's License
• CPR Certification
• Food Protection Manager Certification
• Food Handler Certification
• Alcohol Server/Seller Certification

• N/A
• (Not Applicable)
• OCCASIONAL
• FREQUENTLY
• Sitting
• X
• Standing
• X
• Walking
• X
• Bending Over
• X
• Crawling
• X
• Reaching
• X
• Crouching
• X
• Kneeling
• X
• Balancing
• X
• Pushing / Pulling
• X
• 10 lbs. or less
• X
• 11 to 25 lbs.
• X
• 26 to 50 lbs.
• X
• 51 to 70 lbs.
• X
• Manual Dexterity
• X
• Fine Motor Skills
• X
• Gross Motor Skills
• X
• Eye / Hand Coordination
• X
• Near Vision
• X
• Far Vision
• X
• Color Recognition
• X
• Hearing
• X

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. Significant…