Assistant Banquet Manager

Flying Horse Resort and Club, located in the heart of Colorado Springs, is a premier destination for luxury, comfort, and world-class hospitality. Our resort offers an exceptional experience with top-notch amenities including two championship golf courses, luxury hotel, state-of-the-art fitness club, rejuvenating spa, fine dining options, and more.

BENEFITS FOR FULL-TIME JOBSFlying Horse Resort & Club offers a comprehensive benefits package, including medical, dental, and vision insurance; company-paid life insurance; and short-term and long-term disability coverage and paid time off. Additionally, we provide a 401(k)-retirement plan with an employer match. All benefits are subject to the terms of the applicable plan documents, including eligibility requirements and waiting periods, as required by law.

POSITION SUMMARY The Assistant Banquet Manager is a key support and leadership position within the Banquet Department. The Assistant Banquet Manager serves as the department’s second-in-command and is responsible for daily management, execution, and overall service standards of banquet operations. This is a hands-on leadership role requiring strong attention to detail, excellent communication, polished service standards, and the ability to lead a team in a fast-paced, high-expectation environment.

POSITION DUTIES & RESPONSIBILITIESBanquet Operations and Event Execution Assist in overseeing daily banquet operations, including event setup, service, execution, breakdown, and reset.

Serve as the department leader in the absence of the Banquet Manager, directing staff and making operational decisions as needed.

Ensure all banquet events are executed to event timelines, floor plans, service standards, and property expectations. By maintaining a visible, hands-on leadership presence during events.

Support the execution of private events, weddings, conferences, meetings, member events, holiday functions, outdoor events, and special resort programming.

Inspect banquet rooms, meeting spaces, event venues, service stations, buffets, bars, and back-of-house areas before and during events.

Assist with managing multiple events occurring simultaneously while maintaining consistency, quality, and attention to detail.

Guest, Member, and Client Service Deliver a high level of personalized, professional service to guests, members, clients, and event hosts.

Serve as a point of contact during events to address guest, member, and client needs promptly and professionally.

Anticipate service needs and proactively resolve concerns before they impact the guest or member experience.

Maintain a polished, gracious, and hospitality-focused presence at all times.

Partner with Catering, Conference Services, Culinary, and Club leadership to ensure event expectations are clearly understood and delivered.

Assist with VIP events, member functions, tastings, and special experiences as needed.

Team Leadership, Training, and Development Conduct pre-shift meetings and event briefings to communicate event details, service expectations, timing, menu information, special requests, and staff assignments.

Train team members on banquet service standards, sequence of service, table settings, room setup, guest interaction, safety, sanitation, and property procedures.

Support a positive, professional, respectful, and team-oriented work environment.

Monitor staff performance and provide real-time coaching and feedback.

Assist with onboarding new banquet employees and ensuring they are properly trained in department standards.

Escalate performance, conduct, or attendance concerns to the Banquet Manager and Human Resources as appropriate.

Service Standards and Quality Control Inspect table settings, linens, china, glassware, silverware, centerpieces,…