Robot Specialist

At Blue Ocean Robotics we develop, produce and sell autonomous mobile robots (AMRs) for service applications across a range of market verticals. We aim at creating robots that make a difference in increasing quality of life and productivity for humans across the world. OurUVD robot is an award-winning mobile robot for disinfection, using UV-light, in several segments.

We are looking for a Robot Specialist for UVD Robots (Blue Ocean Robotics) in the US, Colorado Springs.

• Provide technical service to UVD robot customers both remotely and on-site as required, building a partnership with the customer and taking care of their UVD robot success.
• Participate in training for customers and partners remotely, on-site, and at Blue Ocean Robotics office in Colorado Springs.
• Manage, troubleshooting and resolving support and service requests from UVD robot customers via email, phone and on-sites.
• Process incoming inquiries and prepare service-related resolutions in a timely manner.
• Participate in trade fairs, customer training courses, and temporary robot installations at exhibitions, events, and demonstrations.
• Ship & receive parts from our service center in Colorado Springs and participate in its operations supporting the US market.
• Deliver technical the market to the product development team and collaborate to resolve technical issues observed in the product.
• Support the installation and integration of UVD robots at customer locations in the Americas, remotely via UVD robots or physically.
• Perform yearly maintenance visits at customers, making sure their robots are operating smoothly and solving their tasks.
• Provide regional sales support as needed, collaborating with the regional sales team to understand customer requirements.
• Bachelor’s/master’s degree in information technology, Technical Support, Network administration, Electronics Technology, or Robotics.
• Technical Expertise: Proficiency in networking, robotics and electronics.
• Problem-solving skills: Ability to troubleshoot and resolve technical issues effectively.
• Customer service orientation: Strong skills in handling customer inquiries, providing support and ensuring customer satisfaction.
• Communication skills: Excellent verbal and written communication abilities for training, presentations and collaboration with teams.
• Teamwork and collaboration: Ability to work well with diverse teams, including sales and product development.
  Adaptability: Flexibility to handle various tasks and adapt to different working environments and situations.
• Organizational skills: Proficiency in managing multiple tasks and priorities efficiently.
• Analytical thinking: Strong analytical skills to provide valuable feedback for product improvements.
• Systems skills and experience with ROS, Linux, Jira, Confluence and similar are considered beneficial
• Travel: Willingness and ability to travel, particularly in the Americas region.
• Team leadership or site management experience:Prior experience in team leadership or site management responsibilities is considered advantageous.
• Based in the USA, ideally in the Colorado Springs area.

We are offering a very interesting position with good opportunities to develop and work in a team of highly skilled employees from many different nationalities.

We are a fast-paced entrepreneurial, dynamic and innovative robotics company, and we have a flexible and very international organization. We respect each other and our differences, and we take pride in being diverse and international.

We are proud to be serving humanity through our portfolio of robots.

If you have questions about the job, please feel free to contact VP Service in Denmark, Rasmus Smet Jensen + or  .

Please note that we only receive applications via upload of documents on our website/HR Portal Garuda

As soon as possible. The position will be filled as soon as we identify the right candidate.