Operations Controller

Location: Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL
Clearance Required: Active Secret Clearance (or higher)
Travel Required: Up to 10%

Launch Tech is seeking an Applications Operations Controller to provide real-time operational control and service assurance for enterprise applications supporting Department of Defense missions. This role supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract and plays a critical role in monitoring application health, leading incident response, enforcing change and release controls, and driving continuous improvement across classified and unclassified environments.

Monitoring & Incident Response

• Maintain situational awareness of enterprise application, middleware, and database health
• Triage, contain, and restore service during incidents using documented runbooks and playbooks
• Coordinate incident response activities with application development, database, platform, network, and cyber teams
• Perform impact assessments, execute workarounds, manage communications, and support post-incident reviews

Event & Observability Management

• Operate dashboards, alerts, and synthetic monitoring solutions
• Tune alert thresholds to balance noise reduction and SLA protection
• Ensure logs, metrics, and traces are collected and correlated using observability and SIEM tools
• Validate monitoring readiness prior to production releases

Change, Release & Configuration Control

• Enforce CAB/CCB decisions, maintenance windows, freeze periods, and back-out plans
• Validate prerelease approvals, rollback testing, and post-change system health
• Maintain accurate CMDB records, configuration items, and application dependency maps

Problem & Availability Management

• Lead root cause analysis efforts for recurring incidents and service degradations
• Track availability metrics, MTTR, MTBF, and capacity trends
• Recommend resiliency improvements and verify corrective actions are effective

Service Level Management & Reporting

• Measure and report SLA and SLO performance metrics
• Produce daily, weekly, and monthly executive operational reports
• Maintain stakeholder communications throughout incident and maintenance life cycles

Security & Compliance

• Operate in accordance with RMF and DISA STIG requirements
• Support vulnerability remediation, evidence collection, and ATO/cATO sustainment
• Coordinate with Cyber teams on detections, containment actions, and after-action improvements

Knowledge & Documentation

• Develop and maintain runbooks, troubleshooting guides, and operational documentation
• Support readiness reviews, go-live checklists, and lessons learned
• Coach junior controllers and support cross-training efforts

Basic Requirements

• Must have 14, or more, years of general (full-time) work experience
• May be reduced with completion of advanced education
• Must have 7, or more, years of experience in enterprise application operations, NOC/SOC/SRE, or mission operations
• Must have 1, or more, years of experience working in a management or leadership role
• Must have a strong understanding of incident, problem, and change management (ITIL
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• Must have working knowledge of enterprise application stacks, microservices, containers, and dependency mapping
• Must be familiar with observability/APM and SIEM concepts
• Must have excellent written and verbal communication skills
• Must have a current DoD 8570/8140 IAT Level II compliant certification (e.g., Security+)
• Must have an active Secret Security Clearance

Desired Requirements

• Have an active Top Secret Security Clearance with SCI eligibility
• Have a Bachelor’s degree (or higher) in Computer Science or Information Technology
• Have experience supporting the Missile Defense Agency or other DoD environments
• Be familiar with Dev Ops or application lifecycle management practices

Launch Tech is built on a single standard:
Excellence, Period.

Join a mission-critical team supporting enterprise systems that directly impact national defense.

Launch Tech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, or veteran status.