Field Service Representative, Senior

Overview

The Opportunity:

CACI is responsible for providing comprehensive Integrated Product Support (IPS) services for the Tactical Integrated Ground Suite (TIGS) System of Systems (SoS). These services cover management, engineering, maintenance, supply, data, training, continuous support, infrastructure, logistics, and personnel. The primary objective of these services is to ensure war fighting readiness across the globe by increasing the operational availability and mission effectiveness of all deployed and future TIGS SoS.

• Provides installation of TIGS systems/sub-systems and supporting systems; technical services for operations and maintenance of C5IM systems; integration of Audio/Visual equipment; and cable installation, including Cat 6, fiber optic, control cable, IPTV and speaker wire in support of Enterprise Service Desk (ESD) services
• Tests components to ensure cables and equipment are within proper specifications
• Troubleshoots and determines system performance issues and provides solutions
• Provides removal and proper disposal of obsolete systems and equipment while adhering to proper disposal and documentation/handling procedures
• Provides support for implementing technical solutions, installing interfaces, and ensuring that devices are operational
• Provides installation, integration, test, and management of TIG systems of systems
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
• Plans and leads major technology assignments
• Functions as a technical expert across multiple project assignments
• May supervise others

Required:

• Must hold an active TS with SCI preferred. Ability to obtain SCI required
• Bachelor's degree with 5 years' experience
• Proven ability to lead and facilitate meetings with diverse groups of stakeholders
• Strong analytical and problem-solving skills
• Experience with change management tools
• Must demonstrate a broader skill set and work experiences across multiple FSR roles. They are expected to lead at least one role, showcasing their ability to manage projects, mentor junior staff, and contribute to strategic planning within their area of expertise.

Desired:

• Experience working in the field supporting DoD
• Experience with installation, repair and testing of technology systems in remote areas
• Experience with FOC and copper cable repair
• Knowledge of Dev Ops practices and principles

• FSR - System Maintainer Role: FSRs in this role are tasked with troubleshooting hardware issues, performing repairs, and conducting software updates and upgrades. They ensure the operational readiness of systems through preventative maintenance and functional validation of parts and systems.
• FSR - Logistician/Acquisition/Supply Chain Role: FSRs manage the flow of materials and logistics, including inventory control, material planning, and acquisition activities. They ensure efficient inventory management and supply chain operations, taking into account historical data, planned upgrades, and predictive trends.
• FSR - Trainer Role: FSRs are responsible for developing and conducting training programs, aligning training materials with users’ knowledge and experience. They conduct both classroom and hands-on training sessions on system operations, administration, preventive maintenance, and troubleshooting.
• FSR - Customer Support Role: FSRs provide direct assistance and support to users, offering guidance for routine maintenance and troubleshooting. They manage 24/7 help desk support, fielding tasks, and post-fielding assessments to identify lessons learned and communicate with the development team for product improvements.
• FSR - Systems Analysis, Integration, and Test Support Role: FSRs work with the development team to create and maintain technical publications, integrate hardware and software capabilities, and validate systems before release. They analyze system changes, assist in the creation and validation of technical manuals, and ensure adherence to test plans during Government witnessed validation testing.

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a…